Resolve Systems Shares Key Takeaways from the 2017 Incident Resolution Summit – Chicago

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Summit focused on need for collaboration & orchestration between teams to improve incident response

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An effective automation and orchestration solution has the potential to provide dramatic improvements across the entire organization that benefit your teams, security posture, and bottom line.

Resolve Systems, the most widely deployed IT and security incident response automation and orchestration platform for enterprises, recently hosted executives from the retail, high-tech, financial & banking, and telecommunications industries at the 2017 Incident Resolution Summit. The one-day event is the only executive forum focused on best practices for accelerating incident response and resolution for security operations, IT operations, network operations, and service management.

The Incident Resolution Summit featured a packed agenda highlighting customer stories, industry trends, and more. The agenda was anchored by an “Evolution of Security Operations” overview by featured speaker Joseph Blankenship, senior analyst with Forrester.

Blankenship recently authored “Breakout Vendors: Security Automation And Orchestration (SAO),” Forrester Research, Inc., April 18, 2017. The report states, “Security and risk (S&R) professionals are under increasing strain as they struggle to keep pace with cyberthreats, manage a complex technology environment, and hire experienced staff. These factors are finally forcing S&R pros to seek out security automation solutions to increase effectiveness and to speed threat response in security operations.”

While security teams have been reluctant to trust automation, they’re beginning to see the benefits of it. Automation was an important discussion topic within the 2017 Incident Resolution Summit – Chicago. Additional key takeaways included:

  • For businesses to truly mitigate risk and find success with their security programs, they must embrace both orchestration and automation together to improve the effectiveness and efficiency of incident response.
  • Effective incident response and SAO tools enable orchestration and improved collaboration across the enterprise from security operations, network operations, and IT teams.
  • Automation does work in security operations, particularly if businesses identify use cases that are natural fits for automation and take a pragmatic approach by leveraging human-guided automation.
  • Across industries, there is a need to shift investment to incident response automation and orchestration technologies in order to better protect companies and their assets.

“Operations and Incident Response teams are overworked and overwhelmed – it’s hard to hire, stay ahead of breaches, and even more difficult to sort through false alarms with the ever increasing volume of incidents. Effective response to incidents is nearly impossible given the workload and resources,” said Larry Lien, Chief Product Officer at Resolve Sysems. “SOCs, NOCs, and IT Operations want to do more with less. Automation and orchestration together help reduce noise, provide an organized and auditable approach to investigate and remediate incidents which enables time consuming, repetitive tasks be completed quickly. An effective automation and orchestration solution has the potential to provide dramatic improvements across the entire organization that benefit your teams, security posture, and bottom line.”

The next Incident Resolution Summit will be hosted in London on October 25, 2017. Please visit for more information.

About Resolve Systems
Resolve Systems is the global leader in providing a single platform for enterprise-wide incident response, automation and process orchestration for Security Operations, IT Operations, Network Operations and service desk teams.

Resolve accelerates incident response and resolution by supplying engineers with partially or fully customized human-guided automations, powerful real-time incident collaboration and the omnipresence to orchestrate existing systems, across silos.

Headquartered in Irvine, California, USA with operations in EMEA and APAC, Resolve Systems works with nearly 100 of the largest global firms and is majority owned by funds affiliated with Insight Venture Partners, a leading global private equity and venture capital firm investing in high-growth technology and software companies.

About Insight Venture Partners
Insight Venture Partners is a leading global venture capital and private equity firm investing in high-growth technology and software companies that are driving transformative change in their industries. Founded in 1995, Insight has raised more than $13 billion and invested in nearly 300 companies worldwide. Our mission is to find, fund and work successfully with visionary executives, providing them with practical, hands-on growth expertise to foster long-term success.

For more information on Insight and all of its investments, visit or follow us on Twitter.

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Resolve Systems
P: 480-292-4640

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Jennifer Jewett
Mockingbird Communications
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