EVERGREEN, Colo. (PRWEB) October 16, 2017
Akleza, Inc. today announced that Cogeco Connexion has selected its CableDiag solution to automate its process for identifying, prioritizing, and resolving potential service impairments in its cable network. Cogeco has licensed three software modules: CableDiagEQ, CableDiagRF, and CableDiagUA delivering a comprehensive Proactive Network Maintenance (PNM) solution.
CableDiagEQ analyzes pre-equalization data to automatically diagnose network faults based on location (in-home, drop/feeder or outside plant), assign severity, and validate repairs. CableDiagRF is an always-on and non-intrusive remote spectrum analyzer that automatically detects impairments (suckout, wave, ingress noise, etc.) that affect both video and high-speed data service. CableDiagUA is an upstream spectrum analyzer leveraging the spectrum capture capability of the CMTS to monitor the return path signal and isolate performance and cable plant issues.
The solution will help Cogeco address HFC network and customer service issues while resolving potential problems proactively.
"With Akleza's PNM solution integrated into our network and customer service organizations, we will improve the quality of our HFC network thereby enhancing customer satisfaction, reduce operational costs and be better prepared to offer new enhanced services,” said Michel Blais, Vice President, Engineering and Operations.
“We are very pleased to be working with Cogeco to enable Cogeco service technicians to identify, isolate and resolve faults in their networks before they happen thereby reducing their operational expenses,” said James Medlock, CEO of Akleza. “We are singularly focused on hiding the complexity of the underlying technology and delivering a set of intuitive graphical software tools that makes life easier for field technicians and customer service representatives.”
About Akleza, Inc.
Based in Colorado, Akleza is a leading provider of PNM solutions for cable operators worldwide. Our comprehensive set of diagnostic tools are cloud-based software only products that take advantage of the existing capabilities of a HFC network and does not require any additional hardware. Our mission is to help operators pro-actively monitor and improve their network quality thereby enhancing customer satisfaction. To learn more, visit akleza.com or connect with us on LinkedIn.
About Cogeco Connexion
Cogeco Connexion comprises the Canadian cable operations of Cogeco Communications Inc. Cogeco Connexion is the second largest cable operator in Ontario and Quebec in terms of the number of basic cable service customers served. It provides residential and small business customers with video, Internet and telephone services through its two-way broadband cable networks. Cogeco Communications Inc. is a communications corporation and is the 8th largest hybrid fiber/coaxial cable operator in North America, operating in Canada under the Cogeco Connexion brand name in Quebec and Ontario, and in the United States through its subsidiary Atlantic Broadband in western Pennsylvania, south Florida, Maryland/Delaware, South Carolina and eastern Connecticut. Through Cogeco Peer 1, Cogeco Communications Inc. provides its business customers with a suite of information technology services (colocation, network connectivity, hosting, cloud and managed services), through its 16 data centers, extensive FastFiber Network® and more than 50 points of presence in North America and Europe.