BeneCard PBF #1 Overall in PBMI Customer Satisfaction Survey

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Ranked First in the Many Categories, Including Commitment to Good Customer Service, Clinical Consulting and Effective Tools to Manage Drug Benefit Costs

BeneCard PBF tied for highest overall satisfaction with a score of 9.5

BeneCard PBF, a purely transparent PBM, has earned top rankings in the annual PBM Customer Satisfaction Report, published by the Pharmacy Benefit Management Institute (PBMI), in numerous categories. The survey monitored 36 criteria and compared all major PBMs.

According to the report, BeneCard PBF clients were “highly satisfied” in all categories, and the company scored a 9.0 (out of 10) or better in nearly every single category. BeneCard PBF tied for highest overall satisfaction with a score of 9.5. The average overall satisfaction across all PBMs was 7.9, and 8.6 overall for those PBMs with less than 20 Million members. BeneCard PBF’s highest scoring categories reflect its dedication to outstanding customer service. The organization received near perfect scores in “Relationship Oriented,” “Commitment to Good Customer Service” and “Retail Network Options.”

BeneCard PBF’s effectiveness is exemplified by its number one rankings in the following categories: “Meets Financial Guarantees;” “Delivery of Promised Services;” and “Effective Tools to Manage Drug Benefit Costs.” BeneCard PBF’s advanced clinical care programs contributed to these results as they help contain costs, reduce trend and improve member health outcomes.

The company’s ethical and purely transparent approach to pharmacy benefits management centers on progressive clinical programs. The survey’s emphasis on satisfaction, transparency and alignment with plan sponsor goals validates the BeneCard PBF business model. “We are pleased to rank number one in so many categories and to tie for first place in overall satisfaction,” says chairman of the board Kenneth Ullman. “It is gratifying when our customers think so highly of us; it shows they are truly satisfied. We are particularly pleased that they ranked us so highly for containing prescription costs and trend.”

“The only way we have been able to achieve this outcome for several years running now is because of the true partnership we have with our clients. We are extremely fortunate to have partnered with our clients. They care about their employees’ health and are truly dedicated to providing their employees with topnotch service. A focus on clinical excellence is a big part of what makes our solution so effective,” says Michael Perry, BeneCard PBF President.

Please contact Emily Provencher at emilyp(at)rosica(dot)com for a summary of PBMI survey results.

About BeneCard PBF
Through functional medicine, pharmacogenetics and proactive clinical programs, BeneCard PBF enhances patient outcomes while lowering prescription drug costs. With offices in Florida, Pennsylvania and New Jersey, BeneCard PBF administers fixed-rate and self-funded prescription benefit programs. The company offers innovative solutions to control costs while providing the highest quality service available in prescription benefit management.
For more information, please visit

About PBMI
The Pharmacy Benefit Management Institute (PBMI) has been providing research and education for more than 20 years to help healthcare benefit executives work with pharmacy benefit managers in an effort to improve the design and management of drug benefit programs. The 2017 PBMI survey was completed by 585 plan sponsors who provide pharmacy benefits to their employees/members.

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Debbie Gotthart
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