New Research From RSR: Retailers Feel Stress From Amazon In Their Supply Chain Efforts

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Customers Have Little Empathy For Retailers' Challenges.

Retailers have to find ways to get product into the hands of buyers... wherever and however

According to RSR’s newest research on Supply Chain Execution, New Challenges Demand New Solutions, retailers have been under added stress. Customers expect seamless shopping and two-day shipping. And they have little tolerance for what it takes to make that happen.

“Retailers have had to find ways to get product from wherever it might be available into the hands of buyers, wherever and however they want to take possession of it,” said Brian Kilcourse, Managing Partner at RSR and co-author of the report. “And they are expected to make money, too. This is no small task.”

The report contains 20 charts and 23 pages of analysis. Some key findings:

  •     The effect Amazon has had on other retailers is profound. The best performers (Retail Winners) believe one of their best chances to compete is by using any stores they have in a more meaningful way – as both a way to fulfill orders and to process returns
  •     Winners also look to add same-day delivery capabilities, and are open to adding more local distribution centers for forward-positioned inventory to help make that happen
  •     The number of retailers that have achieved “a lot of visibility” into their inventory has significantly improved even from our 2015 supply chain benchmark, which is incredibly important

Download the full report to learn more.


If you don’t have time to read the full report: Check out our eBook on the topic.

The report and accompanying eBook are both part of RSR Research's ongoing efforts to provide market intelligence on retail technology trends.

About RSR Research: Retail Systems Research (“RSR”) is the only research company run by retailers for the retail industry. RSR provides insight into business and technology challenges facing the extended retail industry, and thought leadership and advice on navigating these challenges for specific companies and the industry at large. To learn more about RSR, visit

RSR Research, LLC

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steve rowen
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