Sundown AI Integrates Chloe, its AI Automation Layer, with Zoho SalesIQ

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Sundown AI adds a layer of artificial intelligence to Zoho SalesIQ website live chat

Sundown AI announces the launch of their integration of Chloe, an AI automation layer, with Zoho SalesIQ, a leading website live chat software. This integration will highly impact how agents engage and address customer requests while streamlining business processes and increasing productivity.

Chloe, is an AI layer that provides automated self-service for Zoho SalesIQ or can be used to assist agents via suggested replies. Chloe is built on machine learning, NLP, and graph algorithms to implicitly learn rules and states from unstructured historical data. She analyzes and understands sentiment and intent from users, provides contextual and personalized responses, and even triggers actions on the customer's behalf. Over time, Chloe's self learning capability allows her to reorganize and reannotate datasets to learn and evolve. This functionality is now available via Zoho SalesIQ. You can learn more about Zoho SalesIQ at https://www.zoho.com/salesiq/.

Additional solutions include a work assignment AI that allows Chloe to route customers to the best agents and an agent training AI that allows her to model customers to train agents.

Here are some benefits of using Chloe with Zoho SalesIQ:

Timely resolution of customer requests by providing customized answers in real time via automated website live chat

Use sentiment and intent to better understand customers needs

Sell smarter based on recommendations from previous website live chats and chatbot interactions

Obtain insights from data analysis to improve the customer experience

Improve relationships between service agents and customers

To commemorate this new integration, Sundown AI is offering an exciting promotion for new Chloe and Zoho SalesIQ users. The promotion allows unlimited Chloe usage within SalesIQ for 1 month, however other conditions apply. You can learn more about this promotion at http://www.sundown.ai.

“We are excited to work with Zoho, the award-winning comprehensive suite, to add our self-service AI to help provide exceptional customer experiences and foster business growth,” said Fabio Cardenas, CEO of Sundown AI.

“The Sundown integration has stepped up our AI efforts on the live chat front. Agents will now be able to deliver contextual AI powered responses in real-time and customers will have a more personalized live chat experience,” said Mani Vembu, COO, Zoho Corp.

About Sundown AI: Sundown AI builds AI Automation Applications that are powered by NLP, graph algorithms, and machine learning. Chloe, an AI automation layer, provides companies with business solutions that allow them to simulate agents to answer customer requests, route customers to the best agents and model their behaviors to improve agent training. Learn more at http://www.sundown.ai.

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Melissa Baker
Sundown AI
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