Pain Points on the Road: Improving the Business Traveler Experience and the Bottom Line

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New study by the Global Business Travel Association identifies top pain points travelers face.

Time spent in transit is the most challenging aspect of business travel, according a new report released today by the GBTA Foundation – the education and research arm of the Global Business Travel Association.

A video accompanying this announcement is available: https://youtu.be/xI3Gu55ZQ50

The study, Creating a Frictionless Travel Experience – North America identifies the main challenges business travelers face during their travel experience while also looking to understand what organizations are doing to make this experience a better one for their travelers. The top pain points all have one thing in common – they are time consuming. Given that nearly three-quarters (72 percent) of business travelers are middle management or higher, it is not surprising that they are concerned about losing time or having an adequate work environment.

The Global Business Travel Association partnered with D S Simon Media and YourUpdate.TV on a nationwide media tour to discuss the new study, business travel trends, and why the business travel experience matters.

“It is no secret that business travel drives business growth and face-to-face interactions help get business done,” said Michael W. McCormick, GBTA executive director and COO. “Ultimately those who travel want to save time when possible, be productive and have a pleasant experience while accomplishing their business goals. A better understanding of the challenges business travelers face can help organizations better serve their road warriors as they work to provide the right tools, resources and policies.”

For more information, visit blog.gbta.org

About the GBTA Foundation:
The GBTA Foundation is the education and research foundation of the Global Business Travel Association (GBTA), the world’s premier business travel and meetings trade organization headquartered in the Washington, D.C. area with operations on six continents. Collectively, GBTA’s 9,000-plus members manage more than $345 billion of global business travel and meetings expenditures annually. GBTA provides its growing network of more than 28,000 travel professionals and 125,000 active contacts with world-class education, events, research, advocacy and media. The Foundation was established in 1997 to support GBTA’s members and the industry as a whole. As the leading education and research foundation in the business travel industry, the GBTA Foundation seeks to fund initiatives to advance the business travel profession. The GBTA Foundation is a 501(c)(3) nonprofit organization. For more information, see gbta.org and gbta.org/foundation.

About YourUpdateTV:
YourUpdateTV is a social media video portal for organizations to share their content, produced by award-winning video communications firm, D S Simon Media (http://www.dssimon.com). It includes separate channels for Health and Wellness, Lifestyle, Media and Entertainment, Money and Finance, Social Responsibility, Sports and Technology.

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Michael O’Donnell
D S Simon Media
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