InDemand Interpreting Helps UI Health Improve Patient-Provider Communication

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Video remote interpreting will better meet the needs of limited English proficient, Deaf and hard of hearing patients, promoting health equity

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InDemand Interpreting VRI devices are now available at most UI Health facilities, and are easily accessible to the entire enterprise, connecting patients and providers with immediate access to medically qualified interpreters at the touch of a button.

InDemand Interpreting, a technology-enabled medical interpreting company, today announced the University of Illinois Hospital & Health Sciences System (UI Health) has implemented InDemand video remote interpreting (VRI) across the health system to better support patient and provider communication. UI Health provides comprehensive care, education and research to the people of Illinois and beyond. This collaboration with InDemand enables UI Health to bridge the communication gap between limited English proficient (LEP), Deaf and hard of hearing (HOH) patients and their clinicians.

UI Health is a patient-centered organization committed to providing safe, high quality and cost-effective care for its patients. Patients dealing with communication barriers now have access to VRI to improve the quality and timeliness of patient and provider communication. InDemand Interpreting immediately connects healthcare professionals to medically qualified interpreters 24 hours a day, seven days a week, in more than 200 languages, including American Sign Language (ASL) and Certified Deaf Interpreters (CDIs).

“Improving the health of our patients and communities while promoting health equity is our top priority at UI Health, which is why we looked into video remote interpreting services,” said UI Health Assistant Director Hospitality Operations Yessenia Rodriguez. “The immediate access to highly qualified medical interpreters through InDemand has helped us to improve our patient care.”

InDemand Interpreting VRI devices are now available at most UI Health facilities, and are easily accessible to the entire enterprise, connecting patients and providers with immediate access to medically qualified interpreters at the touch of a button.

“Today’s health systems are facing the challenge of meeting the communication needs of an ever-growing, diverse patient population while delivering higher quality and more efficient patient care,” said InDemand Interpreting Chairman and CEO Cecil Kost. “InDemand VRI supports these objectives by enabling on-demand access to the most experienced medical interpreters, ensuring every patient receives effective communication.”

About InDemand Interpreting
InDemand Interpreting was founded in 2007 with the vision of ensuring that every patient receives the highest quality healthcare, regardless of language, cultural background or disability. By delivering the most experienced medical interpreters and highest quality video technology InDemand Interpreting provides doctors, nurses and clinicians the language access they need to provide the best possible care. Visit InDemand at http://www.indemandinterpreting.com

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