The Best Web Content Management Software According to G2 Crowd Fall 2017 Rankings, Based on User Reviews

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G2 Crowd finds WordPress.org tops satisfaction ratings and earns highest overall market presence score

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G2 Crowd, the world’s leading business software review platform, today released the Fall 2017 Web Content Management Software Grid® report to help businesses make the best Web Content Management Software technology buying decision. WordPress.org, HubSpot, Sitefinity, and Oracle WebCenter Content were named Leaders in the report, receiving a strong customer satisfaction score with a large market presence.

Kentico, Solodev, Mura, idev CMS, Evoq Content, Craft CMS, Clickability, elcomCMS, Crownpeak, and Joomla were named High Performers in the report, earning strong customer satisfaction marks with smaller market presence scores. WordPress.org received both the highest overall satisfaction score and the highest overall market presence score.

This report also breaks down the Web Content Management Software category, based on market presence and customer satisfaction score, for Small-Business, Mid-Market, and Enterprise reviewers. At the small-business level, WordPress.org received the highest overall satisfaction score and earned the highest overall market presence score. At the mid-market level, HubSpot received the highest overall satisfaction score while WordPress.org earned the highest overall market presence score. Finally, at the enterprise level, WordPress.org received both the highest overall satisfaction score and the highest overall market presence score.

The Grid® leverages customer satisfaction data reported by authenticated users along with vendor market presence determined from social and public data. Based on a combination of these scores, each software solution is categorized as a Leader, High Performer, Contender or Niche.

Key Findings:

  • The athletic type - Flexible, adaptable, strong, and secure are qualities reviewers attributed to their satisfaction with web content management products. Users expressed the need for highly customizable and flexible management tools that can adapt to a growing business, and at the same time rest easy knowing that live changes made are secure.
  • Difficult implementation - Ease of Setup earned the lowest overall average rating across all user satisfaction questions for web content management products. According to the majority of users, many web content management products are difficult to set up, implement, and master. Focusing on a simpler, smoother, setup might give Contender and Niche products an edge against the Leaders and High Performers.

About the Web Content Management Software Grid® report:

  • The report is based on more than 5,779 reviews written by business professionals.
  • Of the 104 products listed in G2 Crowd’s Web Content Management Software category, the ranked products each received ten or more reviews to qualify for inclusion on the Grid®.

About G2 Crowd, Inc.

G2 Crowd, the world’s leading business solution review platform, leverages more than 260,000 user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use the site to compare and select the best software and services based on peer reviews and synthesized social data. Every month, nearly one million people visit G2 Crowd’s site to gain unique insights. Co-founded by the founder and former executives of SaaS leaders like BigMachines (acquired by Oracle) and SteelBrick (acquired by Salesforce) and backed by more than $45 million in capital, G2 Crowd aims to bring authenticity and transparency to the business marketplace. For more information, go to G2Crowd.com.

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Adam Beeson
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