CustomerGauge Listed in Gartner’s 2017 Market Guide for Voice-of-the-Customer Solutions

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CustomerGauge has been listed in Gartner’s 2017 Market Guide for Voice-of-the-Customer Solutions report.

We are extremely proud to have been recognized as a Representative Vendor in the VoC space by Gartner. We believe this is a great validation of CustomerGauge’s approach and commitment to always innovate.

CustomerGauge, a leading international Net Promoter Score® software provider, announced it has been listed in Gartner’s 2017 Market Guide for Voice-of-the-Customer Solutions report. The report provides a look at Representative Vendors in the VoC market.

According to Gartner, “VoC tools enable application leaders supporting CX to understand customer experiences, perceptions and expectations. These tools vary significantly based on their heritage, but all VoC vendors aim to collect, analyze and act on feedback data.”

In Gartner’s 2017 Market Guide for Voice-of-the-Customer Solutions, CustomerGauge was listed as a Representative Vendor and its current capabilities were identified among 21 vendors.

“We are extremely proud to have been recognized as a Representative Vendor in the VoC space by Gartner. We believe this is a great validation of CustomerGauge’s approach and commitment to always innovate,” says Adam Dorrell, CEO and Co-Founder of CustomerGauge. “Our Monetized Net Promoter® model brings growth factors into razor sharp focus, beyond just the soft benefits of a CX program. We will continue to guide companies on their journey to create profitable growth through retention and the monetization of their customer bases.”

Subscribers may click here to access the full report.

*Gartner, “Market Guide for Voice-of-the-Customer Solutions,” Jim Davies, Ed Thompson, 24 October 2017.

About Gartner Research

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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Sarah Frazier

Ian Luck
@CustomerGauge
since: 01/2009
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