Eltima Software Releases HelpWire, a Custom Software Tool for Remote Device Diagnostics and Support

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Eltima releases their new product - HelpWire. This efficient remote support solution allows diagnosing and maintaining USB and COM port devices remotely.

Eltima Software, a provider of advanced network technologies, presents HelpWire, a custom software solution that lets connect to remote machines and equipment over network.

HelpWire is a unique remote assistance tool based an advanced port virtualization technology. The solution is designed to help reduce the cost of technical support and time invested in handling customer issues.

HelpWire makes it simple for engineers to control and support their customers’ equipment remotely. With the software, technical specialists are able to get full access to a malfunctioning device by connecting to it over network (Ethernet, Wi-Fi, the Internet). The device located far away will appear in the expert’s computer as though it were physically attached to the specialist’s machine

Major benefits you get with HelpWire:

  • Fully customized solution

The software is offered with a custom GUI and a set of advanced features uniquely designed to meet client’ needs. Any specific feature can be added to the solution on your request.

  • The simplicity of use

Easy to use, this efficient remote support solution requires no additional hardware or software. A simple HepWire installation on technician’s and clients’ computers will be sufficient for getting remote access to a malfunctioning device over network.

  • Quick response

The remote assistance solution eliminates the need for onsite services which allows experts to significantly increase the speed of response to customer need. Issues can be resolved faster as a specialist is able to immediately address the situation.

  • Cross-platform compatibility

HelpWire supports multiple operating systems, including Windows, Mac, Linux, and Android. Thanks to this cross-platform connectivity, users can create client/server connections in different combinations.

Use cases for HelpWire range from diagnosing remote equipment (phones, computers, printers, CNC machines, vehicle ECU, etc.) to providing prompt online support and repair service.

About Eltima

For over 15 years Eltima has been developing innovative and affordable software solution for a wide range of industries. Our flexible, network technologies have powered thousands of clients’ hardware and software products. HelpWire that enables technical specialists to support their products remotely is one of our many solutions for remote USB and serial port access.

For more information please visit Eltima website: https://www.eltima.com/products/remote-customer-support/ or contact us at sales@eltima.com

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Julia Rixon
Eltima Software
+1 (360) 312-7638
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