Creative Virtual Recognised as Best Self-Service Solutions Provider by TMT News

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Creative Virtual named ‘Best Self-Service Solutions Provider – UK’ for their intelligent virtual agent and chatbot technology

TMT Technology Awards 2017

Creative Virtual awarded 'Best Self-Service Solutions Provider - UK'

For nearly 14 years we have collaborated with organisations across a wide variety of sectors to help them deliver reliable and consistent self-service that’s accessible anytime, anywhere.

Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, is a winner in TMT News magazine’s 2017 Technology Awards. The company has been awarded ‘Best Self-Service Solutions Provider – UK’ for their chatbot and virtual agent technology.

The Technology Awards recognise the incredible work done by the leading players in the technology industry. Technology has changed the way the world conducts business across a variety of industries, platforms and sectors, and the awards programme acknowledges those at the forefront of that evolution.

“As the world of technology continues to grow, its role in modern day life and business cannot be overstated,” says Kaven Cooper, Awards Coordinator. “We will have, once again, recognised only the best that this industrious and evolving industry can offer, and I would like to congratulate our deserving winners and wish them the very best of luck going forward.”

Creative Virtual’s chatbots and virtual agents, powered by V-Person™ technology, are currently having over 50 million conversations per year, and that number is rapidly growing. These self-service solutions are used by organisations around the world to improve their customer experience while reducing support costs and increasing revenue. Backed by V-Portal™, a powerful knowledge management, workflow management and business intelligence reporting platform, their chatbot and virtual agents use an industry-defining combination of machine learning and human curation of content. This approach enables organisations to be absolutely sure that their self-service chatbot is responding to customers in a predictable, consistent and legal way.

“At Creative Virtual, we take great pride in the self-service solutions we provide to our customers, and it is a great honour to be recognised as the best,” says Chris Ezekiel, Founder & CEO of Creative Virtual. “For nearly 14 years we have collaborated with organisations across a wide variety of sectors to help them deliver reliable and consistent self-service that’s accessible anytime, anywhere.”

Visit the Creative Virtual website to learn more about their award-winning chatbot and virtual agent technology and read customer success stories.

ABOUT CREATIVE VIRTUAL

Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, Time Warner Cable, HSBC, Verizon, Chase, InterContinental Hotels Group, Autodesk and Tesco rely on our award-winning V-Person™ technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.

Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, knowledge management and business intelligence platform empowers organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre, service desk, live chat and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.

Creative Virtual is headquartered in the United Kingdom with operations in the United States, the Netherlands, Australia, New Zealand, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at http://www.creativevirtual.com.

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