Transparent BPO Receives PCI Level 1 Certification

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Transparent BPO announced today that it has completed its Payment Card Industry (PCI) Level 1 Certification.

“This really is a huge milestone for our organization,” said Scott Newman, company founder and CEO. “Although we have used PCI best practices for years, we started the process of an independent third-party certification back in January to ensure we met all of the criteria required. It’s our responsibility as a premier contact center services provider to protect our clients’ brands, which includes offering high-level services to their customers, while safeguarding payment information. We honestly care about making the right decisions for our clients, which is why we made the significant investment into this certification.”

Transparent BPO partnered with CompliancePoint to complete the third-party certification. CompliancePoint and its affiliate companies have been working with Transparent BPO since 2010 in various forms such as licenses, registrations and DNC management. The Level 1 Certification is the highest level of certification offered to Service Providers. Instead of completing self-assessments, Level 1 Certified Providers are required to undergo rigorous scrutiny including penetration testing and internal scans, as well the auditing of in-depth business processes.

There are 6 main objectives for PCI:
1. Building and maintaining a secure network for processing cardholder data
2. Protecting cardholder data in both in transit and at rest
3. Defining and maintaining a vulnerability management program
4. Implementing strong access control within the cardholder data environment
5.Monitoring and testing for network vulnerabilities
6. Maintaining an information security policy for corporate governance

“From a networking standpoint, we hope our current and potential new clients know that we take data integrity and security very seriously at our company,” said Peter Fischer, Director of Network Infrastructure at Transparent BPO. “We have all seen the stories of data breaches lately. We’re going to keep doing the right things to represent our clients well.”

Transparent BPO now has over 820 workstations in Belize City, Belize supporting various clients in both inbound and outbound voice, as well as back office services such as quality assurance and data entry.

About Transparent BPO Transparent BPO was founded in 2009 to provide its clients with superior contact center services and business process outsourcing at competitive pricing. As one of the fastest-growing countries in Central America, Belize is Transparent’s ideal location for its contact center operations. Belize offers an educated English-speaking population, reliable telecommunications and an overall friendly environment. With Spanish being the second language of Belize, Transparent BPO can offer highly qualified bi-lingual agents. In addition, Transparent’s state-of-the-art contact center system development and IT support allows for seamless integration, resulting in a transparent business relationship.

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SCOTT NEWMAN
@TransparentBPO
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