iPhotonix Enhances Customer Support with iX Support for iVolve ONTs

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iPhotonix enhances the iVolve ONT customer experience with four new extended-support options

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“iPhotonix Customer Support continues to be one of our best features,” comments Jeff Mulqueen, iPhotonix Deputy CEO and VP of Sales and Business Development.

iPhotonix, a leading Fiber-to-the-Premises (FTTP) technology innovator, announced today that it launched iX Support, a suite of extended-support packages that greatly improves the support experience for iVolve ONT customers. Service providers face rapidly evolving industry demands for high-speed services, mobility, big data, social networking, and cloud computing. iX Support helps customers meet these challenges head-on. The extended-support suite enables iVolve customers to vastly improve iVolve ONT integrations, minimizing costs, maintenance times, and impacts to subscribers.

iX Support offers a multitude of options, so customers find the best package for their unique network needs. Customers select from four tiers: Bronze, Silver, Gold, and Platinum. All higher-level tiers include the support services from lower-level tiers. The extended-support options supplement the Standard Warranty which covers software updates and hardware repair/return. iVolve ONT customers may also purchase à la carte services for a professional services fee.

iX Support features include:

  • Software Updates
  • Advance Replacement
  • Remote Technical Support
  • Feature Updates
  • 24-Hour Technical Support
  • On-Site Technical Support

“iPhotonix Customer Support continues to be one of our best features,” comments Jeff Mulqueen, iPhotonix Deputy CEO and VP of Sales and Business Development. “We truly approach our business with a partnership mindset that combines with our market-leading technology to enable our customers to deliver extraordinary communication services. iX Support gives iPhotonix customers more options to achieve the highest levels of their customers’ satisfaction.”

Contact iPhotonix
Contact a dedicated iPhotonix representative to learn more about iVolve and the iX Support offerings.


About iPhotonix:
Based in Richardson, Texas, iPhotonix is the leading emerging technology provider for the optical access transformation occurring throughout the globe in the residential, business, enterprise, and mobile backhaul markets. iPhotonix has a rich history of innovation, R&D experience, and delivering reliable solutions for communication service providers.

About iVolve
iPhotonix develops and markets via its iVolve brand, the world’s first Multi-System Operable Optical Access Platform. This platform uses its own complete and comprehensive array of GPON and Active Ethernet access devices (ONTs, MDUs, RGs). iVolve delivers the richest feature set of integrated voice, video, high-speed data, and gateway solutions.

iVolve MoCA 2.0 ONTs offer more cost-effective solutions to service providers who deliver high-speed data, IPTV, Video on Demand (VOD), and Voice over IP (VoIP). The ONTs also support iPhotonix's Wi-Fi Virtual Gateways, RF feature sets, and MDU/SBU solutions to supply multiple options while minimizing customer disruption.

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