BestRx First Pharmacy Dispensing Software Company to Achieve Level 2 – Pharmacist eCare Plan Capability

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Independent pharmacies are now able to share patient-centric clinical data and activities using Pharmacist eCare Plans through BestRx Pharmacy Software — expanding the impact of the Community Pharmacy Enhanced Services Networks, which reduce healthcare costs for chronically ill patients.

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Pharmacist eCare Plans allow us to share information with our patients' doctors and case workers and the platform provides a financial incentive for doing what is already aligned with our pharmacy’s mission.

On November 1, 2017, BestRx, a software solutions company whose mission is to deliver affordable, easy-to-use, tailored pharmacy software solutions that address the unique demands of independent community pharmacies, became the first pharmacy dispensing software company to enable eCare Plan Level 2 capability under the Pharmacist eCare Plan initiative. Independent pharmacies, which often anchor care in under-served communities, can now not only share care plans electronically and support care coordination, but also be compensated for the valuable medication use supports they offer patients by submitting their electronic care plans to Community Care of North Carolina (CCNC) for payment – all under the BestRx service platform.

The eCare Plans were developed under a project with the Office of the National Coordinator for Health Information Technology with the goal of improving outcomes related to medication use by coordinated care with other care team members of a patient’s healthcare team. eCare Plans create a shared document detailing a patient’s current medication regimen and health concerns, including drug therapy problems and medication support needs, and allows for pharmacies’ interventions and the patient's health outcomes to be tracked over time. Use of eCare Plans nationally is expected to reduce healthcare costs as result of chronically ill patients having better care and fewer hospital visits.

With this capability, BestRx can now facilitate clinical integration through quality improvement and data-sharing efforts in 26 different states and across 30 different networks with active CPESN℠ efforts. BestRx’s national service footprint makes participation in eCare Plans accessible to many pharmacy owners who see the value and have been waiting to have their businesses participate in the Pharmacist eCare Plan initiative.

Troy Trygstad, executive director of CPESN℠ USA, shares, “The ability of community-based pharmacies to demonstrate depth of medication-use supports and clinical services to payers alongside the ability to share actionable information gleaned by the pharmacist with other care team members is a must-have in order to participate in emerging payment reform and alternative payment models. For CCNC, they’ve decided to adopt a “No eCare Plan, No Payment” philosophy to ensure quality and meaningful data sharing occurs. We believe this will eventually be the gold standard posture across the country as stakeholders learn more about the advantages of this HL7 standards-based transaction.”

Ravin Shah, pharmacist and owner of A1 Pharmacy and Surgical Supply in Lexington, North Carolina says,“I was a very early supporter of CPESN Networks and initiated the relationship between BestRx and CPESN USA so that we could use our existing pharmacy management platform to further enhance patient care, compliance and quality of life. Patients have more access to and interaction with pharmacists than any other members of their care team and the Pharmacist eCare Plans allow us to share information with our patient’s doctors, case workers, etc. Furthermore, the platform provides a financial incentive for doing what is already aligned with our pharmacy’s mission.”

Prince Adekoya, owner of Padek Healthcare Pharmacy in Bladensburg, Maryland adds, "We look forward to the accessibility of Pharmacist eCare Plans and using the platform for disease screening, disease state management, medication therapy management and care coordination for the benefit of our community."

“Being a leader in this initiative is aligned with our company’s mission for not only supporting community pharmacy but also improving health outcomes within typically underserved communities. We are pleased that this capability will allow over 1,000 BestRx customers to effectively and affordably be at the forefront of this exciting new stage in collaborative health care,” shared BestRx president Hemal Desai.

BestRx’s proactive innovation permitted the company to be on the forefront of this initiative that influences both healthcare payment reform and overall reductions in healthcare cost for chronically ill patients while increasing revenues for the independent pharmacies that are often the primary healthcare resource for under-served patients and communities.

About BestRx Pharmacy Software

BestRx is a leader in innovative software solutions that help independent, community pharmacies succeed. For two generations, BestRx has studied the unique needs of independent pharmacies to create tools that benefit pharmacy owners, patients, and communities. BestRx’s software supports billing, automation and compliance to help pharmacies succeed — for the health of patients and the development of the community. For more information visit

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