Vend Introduces Dott, the AI Partner for Retail

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Leading retail software company takes first steps into AI to help retailers grow and compete, as part of major platform investment.

Dott surfaces intuitive suggestions to retailers based on their real-time activity

“Vend is one of the only pure cloud-based retail POS platform for inventory-based retailers. Introducing Dott means the system can learn things about retail and develop insights that haven’t been available before for small-to-medium retail store owners.”

Today, global point-of-sale and retail management software firm Vend launches Dott, an artificial intelligence (AI) tool for retail stores and part of the new Vend Platform.

As part of a major platform refresh in Vend, Dott aims to help retailers make better decisions about their stores and how to grow, bringing the much talked-about promise of AI to life for retail. Neither male nor female, Dott works as a friendly dot within Vend to surface suggestions and tips for retail users based on their activity in real-time.

“AI means many things to different people, from talking to Siri to autonomous cars. We wanted to simply present Vend as if you had a partner in your retail business that greeted you every day and was keeping an eye on things 24/7, making really smart suggestions on what to do next to grow,” says Vend Founder Vaughan Rowsell.

Dott learns about the retailer and their business based on how they use the Vend Platform day to day, and by analysing their sales, product, customer and inventory information in real-time. It then makes personalised suggestions to retailers on what they should do next to grow their business, literally helping retailers join the dots. In its first iteration, this will include surfacing ways to engage with customers and keep them coming back, and how to best report on their inventory to keep the right products in stock. Dott will also learn industry-wide trends from tens of thousands of retailers using the Vend platform across 140 countries. As it learns and develops further, Dott will be able to give retailers a heads up on new product trends and customer behaviour, provide regular reminders to replenish stock or fulfil an order, or analyse a retailer’s sales trends and provide suggestions on promotions to run or customers to re-engage.

The launch of Dott is part of a major investment in the Vend Platform and is only the start of the company’s push into AI. Vend plans to grow its product and engineering teams by 25% in the next six months so they can go deeper into these new areas of AI and big data, as well as building for other best of breed platforms and new online retail channels like Facebook and Instagram. It is currently hiring for software engineers, product managers and product designers in its Auckland office.

“Vend is one of the only pure cloud-based retail POS platform for inventory-based retailers. Introducing Dott means the system can learn things about retail and develop insights that haven’t been available before for small-to-medium retail store owners,” says Vaughan. “We’re really pumped about this launch, and did we mention - we’re hiring.”

Vend has also delivered a large pipeline of new features and services over the past six months. This includes a totally reimagined mission-control home dashboard, a re-built and streamlined core inventory platform, and a soon-to-be-launched suite of advanced promotions, plus the popular Scanner by Vend inventory counting app. Vend has also recently announced partnerships with the Commonwealth Bank of Australia, Square in Canada and the UK, PaymentSense in the UK and Yoco in South Africa.

Dott in its first iteration is live on the Vend Platform from today.

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Kate Webby
kate@vendhq.com
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