LexisNexis CounselLink Streamlines and Simplifies How Corporate Legal Departments Process and Manage Legal Requests

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CounselLink Now Offers Legal Request Feature, a Powerful New Enhancement

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We were looking for a way to include matters from outside the law department but reduce the manual effort in getting that information to us. The legal request feature in CounselLink made it easy. Everything is in one centralized location.

LexisNexis® CounselLink®, a leading cloud-based enterprise legal management solution for corporate legal departments today launched the new legal request feature, a dynamic new tool which allows business partners who do not use CounselLink to submit requests to corporate legal teams utilizing the software instead of emails or spreadsheets. This enables legal departments to effectively track the status of requests, evaluate requests and provide valuable, targeted reporting on activities associated with the work within CounselLink.

Most legal departments receive hundreds of legal services requests ranging from reviewing customer and vendor contracts to advising on human resources compliance issues. Without the proper tools and process, managing this volume can potentially lead to lost or mishandled requests. The legal request feature in CounselLink simplifies this process, ensuring all requests are received and assigned appropriately, and the legal department can track and report on all the work they do.

“I would recommend the legal request feature because your mailboxes are full and paper is everywhere,” explained Micole Beachler, Legal Department Administrator for Eaton Corporation. “We were looking for a way to include matters from outside the law department but reduce the manual effort in getting that information to us. The legal request feature in CounselLink made it easy. Everything is in one centralized location. You don’t have to transfer data or type it in, saving time and eliminating duplicate or wrong information. It is fabulous.”

The legal request feature in CounselLink streamlines the legal request process by allowing users to handle the management of all of their legal requests, using a single application. When a request is submitted to the legal department, it is assigned and routed based on predetermined workflows, so the task can be tracked from start to finish by both the legal department and the requestor. Advanced reporting capabilities provide legal departments with the data necessary to measure and evaluate the impact of each request, identify barriers, provide status notifications and prioritize work.

“By leveraging the existing CounselLink workflow, the legal request feature allows corporate legal departments to manage, track and report on every legal request they receive, whether it comes from within or outside of their organization,” said Justin Silverman, Vice President and General Manager for LexisNexis CounselLink. “The needs of legal departments are constantly evolving as is the desire for greater collaboration with their business partners. CounselLink continually innovates to help legal departments stay ahead of the game. With the legal request feature, we’re enhancing the user experience, not just for legal departments, but for their partners within and outside of the company.”

LexisNexis CounselLink understands the unique demands of corporate legal departments and is dedicated to meeting their needs through constant research and innovation. As pioneers in the business of law sector, the CounselLink team continues to develop state-of-the-art features such as the new legal request tool, designed to assist with the individual requirements of complex businesses so that they can manage their matters, risk and legal spend with maximum efficiency.

About LexisNexis® CounselLink®
CounselLink is a leading cloud-based software solution for Enterprise Legal Management (ELM), including matter management, legal spend management and legal hold solutions designed to help corporate legal departments manage operations while providing analytics and benchmarking tools for better decision-making. Expert professional services and product support teams are available to help users maximize the benefits of their investment. CounselLink also offers tiered package options to address the unique requirements of both large and small legal departments. Discover more about CounselLink online: http://www.counsellink.com

About LexisNexis Legal & Professional
LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. LexisNexis Legal & Professional, which serves customers in more than 130 countries with 10,000 employees worldwide, is part of RELX Group, a global provider of information and analytics for professional and business customers across industries.

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Meghan Frank