Total Technologies Named 2017 Outstanding Enterprise Value Added Services Partner by BroadSoft

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Local VAR leader in enterprise communications recognized for delivering the latest in Cloud UCaaS from BroadSoft

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Together, Total Tec and BroadSoft can help local business do more collaboration in the cloud.

Total Technologies, LLC, a leading Texas-based enterprise communications provider, today announced its recognition as the 2017 “outstanding enterprise value added services partner” by BroadSoft, a leader in unified communications, at the recent BroadSoft Connections 2017 conference. The recognition comes as Total Technologies (Total Tec) has successfully provided local businesses with direct access to the BroadSoft Business application portfolio, an all-in-one integrated suite comprised of cloud PBX, unified communications, team collaboration and Contact Center. Specializing in value added services, Total Tec provides customers with white glove network design, implementation and support to ensure a seamless transition, integration and adoption to the cloud.

With decades of experience helping businesses grow through innovation, Total Tec has exceptional capabilities in enterprise solution design, service delivery, and customer care. This collaboration began as a response to the growing demand for integrated cloud communication solutions that Total Tec experienced from its enterprise customers. To meet the stringent requirements of mission-critical business operations, Total Tec replaced its ShoreTel services with BroadSoft. With the new BroadSoft Business application suite running on the BroadCloud platform, Total Tec is able to deliver a complete set of business cloud communication services including cloud PBX, unified communications, collaboration and contact centers.

“BroadSoft is pleased to be the backbone of the Total Technologies cloud unified communication and collaboration offering,” said John Proctor, AVP, enterprise & strategic initiatives, BroadSoft. “Total Tec has served the needs of more than 200 large enterprises and businesses worldwide, most recently completing a successful cloud migration on behalf of one of the largest dairy companies in the US and South America. Together, Total Tec and BroadSoft can help local business do more collaboration in the cloud.”

With its most recent deployment, Total Tec developed a detailed design and implementation plan, and then managed the migration process step by step over a six week period. The result was a great customer experience, and a successful transition from the customer’s legacy premise-based service to BroadSoft Business application suite and UC-One. With an increase in workplace mobility and subsequent cloud adoption, Total Tec’s business continues to improve. Businesses are historically challenged by on-premise systems that required a fixed connection to their communication provider. The BroadSoft Business portfolio enables business mobility, allowing employees to communicate from one consistent identity, from any device, anywhere and anytime.

“Following the recent hurricane disaster in Texas, Total Tec worked with many local businesses to restore their communications,” said Amy Murphy, President, Total Technologies. “Our customers that were already on the BroadSoft Business cloud were able to maintain communications throughout the storm. It was another reminder how important communications are to our lives and the power of the BroadSoft cloud.”

“We are pleased that Total Technologies transitioned our business to the cloud and specifically BroadSoft Business with UC-One,” said Jon Neiss, Veritas Petroleum Services. “The transition was integral in keeping our communication working during Hurricane Harvey while many of our neighboring businesses were unable to continue operations during the event.”

Total Tec uses the BroadSoft Business suite to power three of its cloud communications, including:
● Cloud PBX enables enterprises to consolidate and manage their communications across multiple sites, from one centralized portal. With BroadSoft UC-One cloud PBX, they can access the most secure and reliable carrier-grade voice and video, coupled with instant access to the latest features and functionality without timely upgrades and costly maintenance.
● Unified Communication and Collaboration provides business call services from one seamless interface, find contacts quickly, send a chat message, start a video session, jump into a virtual meeting room, share your screen, swap files and more – all from any device, internet connection or and business phone number.
● Contact Center provides fully managed cloud service for business to improve customer service operations, increase productivity, visibility and control over multiple contact center sites.

“BroadSoft is a global leader in cloud unified communications and collaboration. We are proud to provide our customers with a communications solution that is proven to enhance business productivity and reliability, while delivering a pathway to future innovation,” concluded Amy Murphy, President, Total Technologies.

In addition to their recent recognition by BroadSoft, Total Tec is also recognized as an Accredited Business with the Better Business Bureau, holds a HUB certification for State of Texas, and was selected as an awarded contract vendor by Choice Partners, among other accolades.

For more about Total Tec and BroadSoft, visit: https://total-tec.com/

About Total Technologies
Total Technologies, as a Broadsoft business partner, provides direct access to BroadSoft’s customized cloud communications solutions and services to meet complex enterprise needs. Specifically, this includes capturing customer requirements, planning migration strategy, qualifying site readiness, and providing order management services.

Through Total Technologies, customers benefit by being directly supported by Broadsoft, from the award winning customer help desk, provisioning, implementation services, and technical support.

About BroadSoft
BroadSoft is the technology innovator in cloud PBX, unified communications, team collaboration, and contact center solutions for businesses and service providers across 80 countries. We are the market share leader for cloud unified communications with an open, mobile and secure platform trusted by 25 of the world’s top 30 service providers by revenue. Our BroadSoft Business application suite empowers users and teams to share ideas and work simply to achieve breakthrough performance. For additional information, visit http://www.BroadSoft.com/enterprise.

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Amy Murphy
@TotalTecLLC
since: 04/2013
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