Resolve Systems proved it had the necessary experience to manage our most sophisticated use cases and support our Enterprise Operations Center agents to resolve security, IT, and network incidents quickly and efficiently.
IRVINE, Calif. (PRWEB) December 05, 2017
Resolve Systems, the most widely deployed platform across Fortune 500 companies for IT and security incident response automation and orchestration, today announced Guardian® has selected Resolve for their Enterprise Operations Center. Working together, Resolve Systems will help Guardian better service its customers by meeting the intensifying demands of IT, network, and security incident response and resolution.
As one of the largest mutual life insurance companies in the United States, Guardian sought to advance the highest standards of operational excellence in creating an Enterprise Operations Center, a cross-functional unit to execute all front-line security, IT, and network operations. Resolve Systems will help Guardian minimize risk and ensure business continuity with existing personnel via an automation and orchestration platform.
“We’re committed to being the trusted partner delivering financial security how, when, and where our clients prefer, and our mission demands complete reliability in all our operations,” said Marco Vietti, Guardian’s Vice President, Technology Finance and Service Management. “Resolve Systems proved it had the necessary experience to manage our most sophisticated use cases and support our Enterprise Operations Center agents to resolve security, IT, and network incidents quickly and efficiently.”
Using Resolve, Guardian’s Enterprise Operations Center achieves many key objectives across security, network, and IT incidents, including:
- Increasing staff capacity by addressing complex scenarios with Resolve’s human-interactive adaptive automations, such as automatically validating and performing initial investigations on endpoint malfunctions, potential phishing attacks, and more;
- Improving customer experience by having Resolve autonomously validate and resolve device and network connectivity problems without any human involvement;
- Optimizing existing technology investments via Resolve’s flexible integrations with installed event management, ticketing, network and security infrastructure systems;
- Reducing time to respond and working hours spent on incidents with Resolve’s automated response, remediation, and exception-handling; and
- Improving customer service through voice-prompt self-service device provisioning, automated by Resolve.
Resolve is positioned to address both straightforward and complex automation use cases to solve immediate and long-term challenges; deliver personnel time savings; provide quick deployments of new automations and procedures; and offer high-value security incident use cases to inform enterprise-grade solutions.
“We’re excited to welcome Guardian as a valued Resolve Systems client and serve as their solution for IT and security incident response and resolution. Given Resolve’s proven success in incident response and automation, and the fact it remains the only enterprise-wide incident response platform on the market offering key differentiating capabilities such as standards-based process guidance, code-free automation development, the largest enterprise-class integrations ecosystem, and case management, we’re confident to stand behind Guardian as a trusted partner in delivering on the promise of security and stability to their customers,” said Martin Savitt, CEO of Resolve Systems.
About Resolve Systems
Resolve Systems is the global leader in providing a single platform for enterprise-wide incident response, automation and process orchestration for Security Operations, IT Operations, Network Operations and service desk teams.
Resolve accelerates incident response and resolution by supplying engineers with partially or fully customized human-guided automations, powerful real-time incident collaboration and the omnipresence to orchestrate existing systems, across silos.
Headquartered in Irvine, California, USA with operations in EMEA and APAC, Resolve Systems works with nearly 100 of the largest global firms and is majority owned by funds affiliated with Insight Venture Partners, a leading global private equity and venture capital firm investing in high-growth technology and software companies.
About Insight Venture Partners
Insight Venture Partners is a leading global venture capital and private equity firm investing in high-growth technology and software companies that are driving transformative change in their industries. Founded in 1995, Insight has raised more than $13 billion and invested in nearly 300 companies worldwide. Our mission is to find, fund and work successfully with visionary executives, providing them with practical, hands-on growth expertise to foster long-term success.
For more information on Insight and all of its investments, visit http://www.insightpartners.com or follow us on Twitter.