The mission of customer success at SchoolMint is to help administrators transform the way they approach enrollment.
SAN FRANCISCO (PRWEB) December 07, 2017
SchoolMint, the leading provider of cloud-based strategic enrollment management software for PreK-12 school systems worldwide, was named a winner of the 2017 Tech & Learning Stellar Service Awards, which honors great achievements in customer care and satisfaction in the edtech industry. As part of its overall tech support offerings, SchoolMint’s online help center was recognized in The Help Site You Want To Keep Going Back To (Best Help Site Portal) category.
“The mission of customer success at SchoolMint is to help administrators transform the way they approach enrollment,” said Forum Desai, founder and COO of SchoolMint. “From offering the online help center to delivering prompt one-on-one support and more, our top-notch support team is committed to helping all of our customers become SchoolMint enrollment experts. We are thrilled to be recognized by this industry-leading award for our commitment and dedication to the customer experience.”
SchoolMint’s robust and comprehensive collection of online training tutorials and personalized support and outreach plans ensure customers are successful with SchoolMint, regardless of their level of experience with software or online tools. The online help center offers hundreds of articles, recordings, and trainings, as well as forums for customers to connect with SchoolMint team members and fellow educators.
In addition to the online help center, the SchoolMint tech support team provides comprehensive, bilingual tech support to administrative staff and to parents at nearly 6,000 district, charter, and private schools nationwide. Notably, the team maintains an average 96% satisfaction rate on all support tickets which leads to an overwhelming majority of customers renewing with SchoolMint every year. SchoolMint additionally offers an Udemy course and best practice webinars to help administrators effectively use different tools within the SchoolMint system.
SchoolMint’s primary solutions collectively provide staff and parents with a more holistic, transparent, and inclusive end-to-end enrollment experience. They include:
- Family Outreach and Marketing
- School Application and Lottery Management
- Student Registration Management
- Digital Forms and Documents
- School Choice and Unified Enrollment
These student enrollment solutions increase equity and accessibility by providing parents with mobile and online multilingual access to their school’s enrollment process. School systems benefit from increased operational efficiency, lower costs, and greater analytic and planning insights through the platform’s robust enrollment reporting tools. Furthermore, SchoolMint’s integration with leading SISs helps ease the burden on school staff and uphold data accuracy.
To learn more about SchoolMint, visit http://www.schoolmint.com.