Kimble Enhances Customer Experience with Salesforce Community Cloud

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The Kimble Customer Community Will Provide an Out-of-the-Box Capability for Collaborating with Customers

Kimble, a global leader in professional services automation software, today unveils a new add-on product built on the Salesforce Community Cloud to increase the ease with which users can collaborate with their customers.

The Kimble Customer Community will enable professional services organizations (PSOs) to share real-time visibility of projects with their end-customers. PSOs can tailor what information they provide to each client, for instance allowing them to check and approve timecards, expenses and invoices, see the status of risks and issues, and read financial summaries.

Utilizing the Salesforce Community Cloud platform has allowed Kimble to offer a Community product that is easily configurable and deployable. Kimble users now have an out-of-the-box capability for collaborating with their customers. This will reduce the administrative effort in project communications and increase project effectiveness and speed.

Kimble co-founder Mark Robinson said: “We are delighted to announce this feature. Because Kimble is native to Salesforce, it is better placed than some PSA systems to leverage all of the functionality of the Salesforce platform. Kimble already has the highest customer satisfaction of any PSA system on review sites and we continue to innovate and develop the product in a way which supports our customers to grow and scale their businesses.”

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Kerin Norton
Kimble Applications
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