“SaaS firms are laser focused on effective upselling and account expansion techniques for greater predictability and repeatability. Our workshops show SaaS firms and CS teams how to get that done quickly.
BETHESDA, Md. (PRWEB) December 12, 2017
Tri Tuns, the customer success and software adoption consulting firm, announced today the release of a new consulting service for SaaS software vendors. The new Tri Tuns' "Account Upsell & Expansion Workshops" are designed to provide rapid, tactical solutions to solve specific account upsell use case challenges for SaaS customer success teams.
“We recently released our Fast Track Workshops due to the demand for custom, rapid, tactical solutions from our customers," said Steve Lichtenfels, Tri Tuns’ Executive Vice President of Sales. “As SaaS firms' scale, specific customer success (CS) team skills become more and more critical”, said Lichtenfels. “Upselling and expanding accounts and account relationships is a must-have skill for any effective CS team.”
The Tri Tuns' Up-Sell & Expansion Workshops are one or two-day, expert-led, action-learning sessions focused on the unique needs and upsell use cases of each client. Each workshop provides strategic and tactical understanding, skills, frameworks and processes that enable effective upselling of services and enable more predictable account growth and expansion. Each workshop includes three (3) monthly follow-up calls to reinforce learning, monitor results and support client progress.
“Successful upsell and account expansion requires excellent planning and excellent skills" said Jason Whitehead, Tri Tuns' CEO. “SaaS firms are laser focused on effective upselling and account expansion techniques for greater predictability and repeatability. Our workshops show SaaS firms and CS teams how to get that done quickly. SaaS vendors are all looking for fast, low-cost solutions to build and deliver upsell and expansion processes that deliver results fast. Our Upsell & Expansion Workshops deliver just what they need,” said Whitehead.
About Tri Tuns, LLC:
Tri Tuns, LLC is a privately held customer success, software adoption and organizational change management consulting firm founded in 2006 and based in Bethesda, MD. Tri Tuns, LLC has developed highly effective software adoption, customer success methodologies and change management practices that drive business outcomes for SaaS vendors and their clients.
Tri Tuns, LLC is platform independent, enabling it to work with any software platform vendor and with any platform buyer to achieve effective customer success operations and accelerated adoption of new software.