The Top Live Chat Software Vendors According to the FeaturedCustomers Winter 2018 Customer Success Report Rankings

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FeaturedCustomers awards Zendesk Chat highest overall customer success score.


Today FeaturedCustomers released the 2018 Winter Live Chat Software Customer Success Report to give prospects better insight on which Live Chat software would work best for their business according to real customer references.

The highest rated vendors according to the 2018 Winter Live Chat Software Customer Success Report are:

Market Leaders – Zendesk Chat, LiveChat, Moxie, LivePerson, HipChat, Intercom, and Olark were given our highest “Market Leader” award. Our Market Leaders are vendors with a substantial customer base & market share. Market Leaders have the highest ratio of customer reference content, content quality score, and social media presence relative to company size.

Top Performers – LiveAgent, SnapEngage, WhosOn, Userlike, iAdvize, and HelpOnClick were awarded “Top Performer” honors. Our Top Performers are vendors with significant market presence and enough customer reference content to validate their vision. Top Performers products are highly rated by its customers but have not achieved the customer base and scale of a Market Leader relative to company size.
Rising Stars -PureChat, activEngage, bold360, and Track were awarded “Rising Star” honors. Our Rising Stars are vendors that do not have the market presence of Market Leaders or Top Performers, but understands where the market is going and has disruptive technology. Rising Stars have been around long enough to establish momentum and a minimum amount of customer reference content along with a growing social presence.

About the Live Chat Software Report:

The customer success report is based on over 900 pieces of verified customer reference content. A vendor’s overall customer success score is reached via a weighted average of their Customer, Social, and Company Scores. Of the 20 vendors listed in the FeaturedCustomer’s Live Chat category, 17 vendors met the minimum requirements needed to be considered for the customer success report.

About FeaturedCustomers:

FeaturedCustomers, the world’s leading customer reference platform for B2B business software & services, helps potential B2B buyers research and discover business software & services through vendor validated customer references content such as customer testimonials, success stories, case studies, and customer videos.

Everyday thousands of B2B buyers from Fortune 500 companies to SMB’s use the FeaturedCustomers platform to validate business software & services purchasing decisions to meet their business needs. For more information, go to

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Gabe Turner

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