PHOENIX (PRWEB) December 18, 2017
Global Immigration Partners, Inc., an immigration law industry leader, has selected LawLogix Edge, immigration case management software, to drive operational efficiencies and create greater client transparency. Converting from its former case management platform, LawLogix Edge will provide a more intuitive solution to better manage attorney and administrative staffs’ caseloads, provide greater insight into the status of each case, and ultimately, allow the firm to achieve the highest level of client retention and client satisfaction.
After experiencing multiple software malfunctions and long, frustrating conversations with its previous vendor’s tech support team, Global Immigration Partners decided to evaluate other solutions. Three primary challenges were identified including:
- System and process consistency – delivering a consistent product used by all employees so everyone is informed and follows the same procedure
- Transparency – gaining greater insight from a case management application to obtain performance metrics, case load metrics and visibility into employees’ workloads and case distribution
- Better workload management – creating a formal system to quickly view employees’ work, assess the current status of each case and delegate work appropriately
“We didn’t feel we were receiving the appropriate level of support from our previous case management vendor and would end up spending valuable time each month on calls trying to figure out how to fix issues – which takes time away from our client support,” said James Gotcher, partner at Global Immigration Partners. “We knew the LawLogix Edge solution had a reputation of being the best immigration case management solution on the market, and experienced first-hand the level of support and communication we felt we deserved from the first interaction with LawLogix representatives.”
Global Immigration Partners prides itself on being an innovative technology user and will use LawLogix Edge to centralize client documentation, provide greater accuracy within processes and gain greater collaboration on case preparation and review. Additionally, the firm plans to leverage LawLogix Edge to integrate e-filing of the ETA-9089 form to the Department of Labor’s PERM online system to provide a 360-degree view and model that includes data collection, form drafting, electronic submission and storage. Finally, the powerful HR employer portal, within LawLogix Edge has customizable templates, empowering the firm’s HR contacts by offering an easy and convenient way to manage its foreign national employees’ cases, check case status, track expiration dates, upload important documents and review comprehensive reports.
“Having real-time access to all case information will help Global Immigration Partners better manage caseloads and deliver on its vision of providing exceptional service to its customers,” said Ryan Kelly, president of LawLogix. “Most importantly, Global Immigration Partners will gain a level of transparency into its own business that it has never had before, easily assessing information and seeing the status of each individual case.”
For more information about LawLogix’s secure, cloud-based immigration case management platform visit LawLogix.com, or attend an upcoming webinar, January 9th at 1pm Eastern, to learn the top 7 case management tips to prepare for H-1B season.
About LawLogix, a division of Hyland
LawLogix assists millions of people every year through its innovative Electronic I-9 Compliance, E-Verify and immigration case management software. Founded in 2000, LawLogix is a trusted SaaS provider for many prestigious immigration law firms and organizations and corporations that include over 50 members of the Fortune 500, including 3M, Pfizer, Aon Corp, Cargill, Highmark and McKesson and 2 of the world’s largest retail companies. For more information about LawLogix and our suite of products, visit LawLogix website.
Hyland is a leader in providing software solutions for managing content, processes and cases for organizations across the globe. For 25 years, Hyland has enabled more than 19,000 organizations to digitalize their workplaces and fundamentally transform their operations. Named one of Fortune’s 2016 Best Companies to Work For®, Hyland is widely known as both a great company to work for and a great company to do business with. For more information, please visit OnBase.com.