Dallas, Texas (PRWEB) April 25, 2014 -- An IVA is a customized automated digital character, such as an avatar or a 3D animated persona, which provides information and service assistance to customers. An IVA provides assistance on wide range of topics such as company details including financial and investor-related details, product portfolios, and technology-related information. They provide better customer engagement when compared to customer executives. Enterprises can use IVAs to reduce investment in developing multiple customer contact centers because IVAs offer maximum revenue for minimum resources.
Analysts forecast the Global Intelligent Virtual Assistant market will grow at a CAGR of 39.32 percent over the period 2013-2018.
Covered in this Report
The Global IVA market has been segmented based on its geography namely the Americas, the EMEA region, and the APAC region. The report also highlights the top end user segments in the market.
Global IVA Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas and the EMEA and APAC regions; it also covers the Global IVA market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.
Key Regions
• Americas
• EMEA
• APAC
Key Vendors
• Creative Virtual Ltd.
• eGain Corp.
• IntelliResponse Systems Inc.
• Next IT Corp.
• Nuance Communications Inc.
Other Prominent Vendors
• Anboto
• Ecreation
• Eidoserve Inc.
• Inbenta Technologies Inc.
• Indisys Technology Group Corp
• Speak Toit
• Stanush Technologies
• Synthetix Ltd.
• The Selfservice Co.
• Vi-Clone Corp.
• Virtual Zone Ltd.
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Market Driver
• Need to Automate Knowledge Management.
Market Challenge
• Difficulty in Integrating Knowledge Bases of IVAs and Enterprises.
Market Trend
• Growing Demand for Cloud-based IVAs.
Key Questions Answered in this Report
• What will the market size be in 2018 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?
Table of Contents
01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market Overview
03.2 Product Offerings
04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology
05. Introduction
06. Market Landscape
06.1 Market Overview
06.1.1 Virtual Assistant Generations
06.2 Market Size and Forecast
06.3 Five Forces Analysis
07. Market Segmentation by End-users
07.1 Global Intelligent Virtual Assistant Market by End-users 2013
07.1.1 BFSI Sector
07.1.2 Education Sector
07.1.3 Travel Sector
07.1.4 Retail Sector
08. Geographical Segmentation
08.1 Global IVA Market by Geographical Segmentation 2013
09. Global Intelligent Virtual Assistant MarketBuying Criteria
10. Market Growth Drivers
11. Drivers and their Impact
12. Market Challenges
13. Impact of Drivers and Challenges
14. Market Trends
15. Trends and their Impact
16. Vendor Landscape
16.1 Market Share Analysis 2012
16.2 Other Prominent Vendors
16.3 SaaS/On-premises Site Search Providers
17. Key Vendor Analysis
17.1 Creative Virtual Ltd.
17.1.1 Business Overview
17.1.2 Business Segmentation
17.1.3 Key Information
17.1.4 SWOT Analysis
17.2 eGain Corp.
17.2.1 Business Overview
17.2.2 Business Segmentation
17.2.3 Key Information
17.2.4 SWOT Analysis
17.3 IntelliResponse Systems Inc.
17.3.1 Business Overview
17.3.2 Business Segmentation
17.3.3 Key Information
17.3.4 SWOT Analysis
17.4 Next IT Corp.
17.4.1 Business Overview
17.4.2 Business Segmentation
17.4.3 Key Information
17.4.4 SWOT Analysis
17.5 Nuance Communications Inc.
17.5.1 Business Overview
17.5.2 Business Segmentation
17.5.3 Key Information
17.5.4 SWOT Analysis
18. Other Reports in this Series
List of Exhibits:
Exhibit 1: Market Research Methodology
Exhibit 2: Global IVA Market 2014-2018 (US$ million)
Exhibit 3: Global IVA Market by End-user Segmentation 2013
Exhibit 4: Global IVA Market by Geographical Segmentation 2013
Exhibit 5: Capabilities of the Different Vendors
Exhibit 6: Business Solutions: Creative Virtual
Exhibit 7: Business Segmentation: eGain Corp.
Exhibit 8: Business Solution: Intelliresponse Systems Inc.
Exhibit 9: Business Segmentation: Next IT Corp.
Exhibit 10: Business Segmentation: Nuance Communications Inc.
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Priyank Tiwari, Sandlerresearch.org, http://www.sandlerresearch.org/, +1 (888) 391-5441, [email protected]
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