The virtual agent and chatbot market has exploded recently, and it’s more important than ever for organisations to work with an experienced vendor who can act as a consultant and guide them through best practices for implementing this technology.
LONDON, UK (PRWEB) January 04, 2018
Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, was recently named ‘Best Self-Service Solutions Advisory Firm 2017’ and ‘Digital Marketing Consultant of the Year 2017 – UK’ in Corporate Vision Magazine’s 2017 Consultancy & Advisory Awards.
Consultants and advisors are becoming an increasingly fundamental part of the ever-evolving business landscape, as they advise, assist and provide essential information that informs and shapes vital strategy. The 2017 Consultancy & Advisory Awards highlight the organizations worldwide that are making a massive impact in creating ongoing success for businesses through consultancy work.
“The virtual agent and chatbot market has exploded recently, and it’s more important than ever for organizations to work with an experienced vendor who can act as a consultant and guide them through best practices for implementing this technology,” says Chris Ezekiel, Founder & CEO of Creative Virtual. “Creative Virtual’s expert team is highly experienced in developing and implementing these solutions, and I’m proud for us to be recognized for our consultancy strengths in both the categories of self-service and digital marketing.”
Creative Virtual’s industry-leading V-Person™ technology is flexibly designed to be implemented across disciplines, including customer self-service, sales and marketing, contact center support and employee self-service (such as service desk and HR). Through close collaboration, the Creative Virtual team assists organizations in the deployment and maintenance of bespoke solutions. Each implementation is specially created and executed to meet that organization’s specific business goals.
Visit the Creative Virtual website to learn more about their award-winning self-service and digital marketing solutions and industry expertise.
ABOUT CREATIVE VIRTUAL
Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organizations including Lloyds Banking Group, Time Warner Cable, HSBC, Verizon, Chase, InterContinental Hotels Group, Autodesk and Tesco rely on our award-winning V-Person™ technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.
Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, knowledge management and business intelligence platform empowers organizations to provide customers with consistent, accurate, personalized and seamless omnichannel engagement across web, mobile, social, SMS, contact center, service desk, live chat and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.
Creative Virtual is headquartered in the United Kingdom with operations in the United States, the Netherlands, Australia, New Zealand, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at http://www.creativevirtual.com.