“It made perfect sense to join forces with other like-minded MSPs to build a solution that actually worked, leveraging the expertise of our members so that members can always tap into the power of the group, and so no one is ever on an island.”
PLANO, Texas (PRWEB) January 08, 2018
The 20, a business development group for Managed Service Providers (MSPs) within the IT industry, reveals its newly appointed executive team, organizational framework, key positions and roles to support its rapidly expanding footprint.
“The 20 started simply with the idea of collectively building a Support Desk that provided excellent service, offered 24x7x365 live answer support, had highly qualified technicians who could resolve a vast majority of its clients’ tickets, and mostly importantly, is 100% US-based for security and compliance,” said Tim Conkle, CEO of The 20. “It made perfect sense to join forces with other like-minded MSPs to build a solution that actually worked, leveraging the expertise of our members so that members can always tap into the power of the group, and so no one is ever on an island.”
Over the last 4 years, The 20 successfully built its Support Desk, encompassing all the elements from the original objective, and has quickly started adding other critical services, training, and technology in areas such as sales and lead generation to meet its members’ needs as well.
“This new organization structure is an important step for The 20 to align our offerings, execute quickly and successfully, support our members’ growth, and I am confident in the skills that our team brings towards continuing to create and refine what we’re building within The 20,” Conkle continues.
Ciera Cole has been named Chief Operating Officer after holding a variety of key roles throughout Roland Technology Group and Cytracom, and has held the position of Director, building and executing The 20’s offerings and it’s operations, since The 20’s conception.
With over 10 years of experience with Roland Technology Group, Conkle’s Dallas-based MSP, Jonathan Blakey has transitioned from Chief Information Officer at Roland Technology Group to Chief Information Officer at The 20 to oversee the technology and technical support aspects of the business.
Joining The 20 as Marketing Manager just over a year ago, Karen Wong brought strategic focus towards reaching the right MSPs for membership within The 20 as well as created new Lead Generation initiatives for its members, has been named Chief Marketing Officer.
Along with its newly appointed executives, The 20 has created and adjusted several departments within its structure to bring increased focus for organizational efficiency to sustain further growth.
About The 20
The 20 is an exclusive business development group for Managed Service Providers (MSP) aimed at dominating and revolutionizing the IT industry with its standardized all-in-one approach. The 20’s robust RMM, PSA, and documentation platform ensures superior service for its MSPs’ clients utilizing their completely US-based Support Desk and Network Operations Center. Extending beyond proven tools and processes, The 20 touts a guaranteed sales model, a community of industry-leaders, and ultimate scalability.