Enterprise Use of Contingent Labor Grows as Managed Service Providers Expand Scope, Capabilities—Everest Group

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In 2018, MSPs’ share of labor sourcing will continue to rise as MSPs employ more mature analytics applications and expand capabilities in services procurement, total talent management and consulting.

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The overall contingent workforce management industry continues to grow on the back of a strong demand for temporary labor and services procurement

Everest Group reports that the use of contingent workers across the globe continues to grow at a steady pace—with 2017 ending with a projected growth in contingent workforce management spend of 9-11 percent over the previous year.

Managed service providers (MSPs) and the technology solutions they provide play key roles in bringing together employers and contingent workers, contributing to the steady growth in enterprise use of contingent labor worldwide. In fact, global MSP managed spend for 2017 is projected to be 11 to 13 percent higher than in 2016.

“The overall contingent workforce management industry continues to grow on the back of a strong demand for temporary labor and services procurement,” said Arkadev Basak, practice director at Everest Group. “Procurement outsourcing providers still constitute a majority of the overall contingent workforce management market —largely because a majority of enterprises assign services procurement to their PO providers—but MSPs have made rapid strides in growing their share and continue to significantly outpace PO service providers in the rate of growth.”

Everest Group forecasts that MSPs will further increase their share of contingent workforce sourcing spend in 2018. MSPs will drive this growth by investing in expanded scope and capabilities, such as:

  • Enhancing Statement of Work (SOW) offerings, targeting more strategic processes and leveraging SOW-specific technology
  • Implementing more mature applications of analytics, not only using descriptive analytics to gain useful insights but also applying predictive analytics to predict trends and recommend appropriate actions.
  • Expanding the scope of consulting and value-added services to include talent engagement, talent attraction, technology strategy and implementation, and process re-engineering.
  • Improving operational efficiency with an increased focus on offshoring, creating centers of excellence, applying robotic process automation and leveraging add-on tools for video interviewing, assessment, background screening and onboarding.
  • Offering total talent management—holistic management of all of the talent needs of an organization, including permanent employees.

MSPs make the use of contingent labor attractive to enterprises by providing these benefits:

  • Reduced costs: MSPs offer cost savings through process efficiencies, economies of scale, quality assurance, enhanced visibility of spend throughout the organization, and knowledge of wage rates in the market.
  • Compliance: MSPs manage regulatory requirements, minimize non-compliance risks, and help the enterprise enforce its own corporate policies across divisions by centralizing all requests for temporary labor.
  • Access to talent: MSPs use branding, communication, direct sourcing services, and access to suppliers to help enterprises source hard-to-find talent. They also play a key role in the candidate experience, ensuring that potential workers have a smooth and easy hiring experience.
  • Technology: Enterprises typically have limited technology to support the hiring of contingent labor, so MSPs provide access to cutting-edge technologies such as advanced predictive and prescriptive analytics for staffing and artificial intelligence (AI), machine learning (ML) and natural language processing (NLP) for generating best matches in the shortest possible time.

These findings are discussed in more detail in “Managed Service Provider (MSP) – Annual Report 2018: Towards the Next Frontier – Boldly Going Where Few Have Gone Before.” The report includes an overview of the temporary labor market, including market size and adoption; an analysis of the evolving market situation; key themes of future development; and buyer adoption trends.

***Download the complimentary report abstract.***

About Everest Group
Everest Group is a consulting and research firm focused on strategic IT, business services, and sourcing. We are trusted advisors to senior executives of leading enterprises, providers, and investors. Our firm helps clients improve operational and financial performance through a hands-on process that supports them in making well-informed decisions that deliver high-impact results and achieve sustained value. Our insight and guidance empowers clients to improve organizational efficiency, effectiveness, agility and responsiveness. What sets Everest Group apart is the integration of deep sourcing knowledge, problem-solving skills and original research. Details and in-depth content are available at http://www.everestgrp.com.

Andrea M. Riffle, Everest Group

Jennifer Fowler, Cathey Communications for Everest Group

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Andrea M. Riffle

Robert Cathey
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