G2 Crowd Lists Freshsales as the #1 CRM Software for Small Business

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Ratings based on high user satisfaction score

Freshsales Among The Top 3 Best Free CRM Tools For Businesses

Freshsales Among The Top 3 Best Free CRM Tools For Businesses

Freshsales received a stellar 4.8 out of 5 star average for user satisfaction and is rated as the #1 CRM for Small Business

Freshworks, the leading provider of cloud-based business software, announced today that Freshsales, their award-winning CRM software has been named as the #1 CRM software for Small Business (50 or fewer employees) on G2 Crowd. This is based on the product’s high satisfaction score of 97%—ahead of other CRM Software providers like Hubspot, Pipedrive, Salesforce, and Prosperworks.

Freshsales received a stellar 4.8 out of 5 star average for user satisfaction across its 243 user reviews, with 190 coming from small business professionals. “Gone are the days when growing businesses needed to shell out hundreds of dollars per API to have features like phone, lead scoring, workflows etc. Our mission is to create software that offers great value—one that is feature-packed, yet easy to use at an affordable price point.” said, Srivatsan Venkatesan, Head of Product at Freshsales. “This recognition from G2 Crowd validates our mission and the value Freshsales brings to its customers.”

Highlights from this listing include the following:

  • Freshsales ranked as the highest-rated CRM systems in both user satisfaction and feature ratings.
  • A rating of 95 percent for Ease of Setup (category average: 89 percent), 94 percent for Quality of Support (category average: 90 percent) and Ease of Doing Business With (category average: 90 percent).
  • Based on user responses, Freshsales is believed to be headed in the right direction at a rate of 97 percent (compared to the category average of 83 percent).

Freshsales CRM gives fast-growing sales teams everything they need to close the right deals without having to juggle multiple tools.
Most recommended features inside the product include Email Integration, Built-In Phone, Lead Scoring, Visual Sales Pipeline, Event Tracking, and Intelligent Workflow Automations.

Freshsales Also Among the Top 3 Best Free CRM Tools for Businesses

Freshsales has also been identified as one of the top 10 free CRM software on G2 Crowd. This is based on the product’s high levels of "customer satisfaction" and "likeliness to recommend" ratings from real G2 Crowd users. To qualify for the the best free CRM list, a product was required to offer a free option as well as have one of the ten highest user satisfaction scores.

About Freshsales

Freshsales is an intuitive, easy-to-use CRM for sales teams of all sizes. Freshsales CRM has a loyal user base of over 8000 customers from 50+ countries, in just over a year since launch. Features like AI-based lead scoring, built-in phone and email, visual sales pipeline, activity capture, workflows automations, and powerful reporting have helped businesses of all sizes scale and optimize their sales processes.

About Freshworks

Freshworks Inc. is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. The company’s suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. Founded in October 2010, Freshworks Inc. is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India. Freshworks has its HQ in San Bruno, California and global offices in India, UK, Australia, and Germany. The company's cloud-based suite of SaaS products is widely used by over 130,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco.

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Janani Dwarakanath
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