Stephen Christensen Joins Jazel as Vice President of Customer Success

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Jazel is pleased to announce that Stephen Christensen has joined the Company in the role of Vice President, Customer Success.

“Customer success is not just a division within Jazel, it is one of our core principles. With Stephen on board, we expect our industry-best customer service to prosper and grow to the next level." - Jazel President Jay Rhodus

Today, Jazel is pleased to announce that Stephen Christensen has joined the Company in the role of Vice President, Customer Success. He will be responsible for Jazel’s New Client On Boarding, Customer Success and the associated support team, and support of key company initiatives.

“Hiring Stephen represents the continuation of Jazel’s longstanding commitment to the success of our customers,” said Jazel President and Co-Founder Jay Rhodus. “Customer success is not just a division within Jazel, it is one of our core principles. With Stephen on board, we expect our industry-best customer service to prosper and grow to the next level. His experience working directly with hundreds of dealers has given him a unique insight into dealer operations, and we fully expect to leverage that expertise on behalf of Jazel’s growing client base.”

Prior to joining Jazel, Mr. Christensen held the position of Director of Customer Engagement at Dealersocket. In this role he was a member of the leadership team focusing on employee development, customer satisfaction and key customer engagement. "I’m excited to be joining Jazel and look forward to contributing to Jazel’s level of care and exceeding the standard of excellence that our customers have come to expect,” said Mr. Christensen.

Christensen’s time at Dealersocket was marked by a flurry of positive activity as his hands-on leadership saw the successful expansion of the company’s primary support center in Orange County, CA and the opening and ongoing integration of a new center in Utah. Christensen’s skill in employee training will be particularly valuable as Jazel grows its support staff.

“I’m confident that we will continue to pursue excellence as we move forward with our next level initiatives to bring our best in class level service to an ever increasing base of automotive retail dealership partners who value our unique customer-centric model.”

Accepting the role at Jazel represents a bit of a homecoming for Christensen, who got his start in the industry at Jazel in 2009. Added Jay Rhodus, “When Stephen went to our then partner Dealersocket, we were happy for both of them and as always, the door is open for talented people that truly care about what they do and the clients we serve. I’m delighted on behalf of our clients that Stephen is coming back home to Jazel.”

Mr. Christensen earned a BA from Cal State Fullerton University with a focus on History and Political and Social Economics.

About Jazel Automotive
Jazel Automotive is the #1 provider of customer-centric websites to car dealerships and automotive retailers. Founded in 2003 and based in Lake Forest, CA, Jazel Automotive is on a mission to help dealerships provide experiences that car shoppers love. For more information, visit jazelauto.com or contact sales@jazel.com

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Isabel Chadwick
@JAZELautomotive
since: 09/2011
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