ATLANTA (PRWEB) January 16, 2018
Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, will showcase its industry-leading solutions for Contact Center, Workforce Management, and Analytics at Customer Contact Week 2018’s Winter Expo next week in New Orleans. The Expo Hall will be open on January 23 and 24.
Customer Contact Week (formerly Call Center Week) is the world’s largest Customer Experience (CX) event, serving more than 3000 attendees. CCW is presented by the Customer Management Practice - the Analyst, Advisor, and Industry Network for all things Customer Management, and is the place where customer care, CX, and contact center leaders come together. Noble Systems will be featured in the expo’s Demo Drive, showcasing our patented contact management technologies for “Managing Omnichannel Contacts with Noble’s Multi-session Agent Desktop with Robotic Process Automation (RPA)”. Visitors can find Noble in booth #511.
Noble Systems’ solutions help companies manage the range of customer communications and related processes, including omnichannel inbound / outbound contact technologies, analytics and strategy planning tools, and resource management, to help improve the customer engagement and employee engagement. The Noble Inbound 100 solution is designed specifically to target the needs of inbound service organizations, and Noble has been named the Outbound Market Leader for five consecutive years. Noble’s premise, cloud, and hybrid-based platforms – including innovative customer contact and automation technologies with more than 150 patents – allow organizations to increase agent efficiency, performance, and productivity while decreasing costs and maintaining compliance with legislative and industry guidelines.
About Noble Systems
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Management, and Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound, and omnichannel contact processing, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics, and workforce management. With a portfolio of 150 patents and growing, Noble leads the way in pioneering solutions for the contact center market. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit http://www.noblesystems.com.