Urgent.ly Announces Collaboration with Towbook

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The Leading Global, Digital Roadside Assistance Platform Integrates with the Leading Provider of Cloud-based Towing Software

Urgent.ly Digital Roadside Assistance

We’re extremely excited to have Urgent.ly join our family of integration partners ... Many of our customers work for Urgent.ly today, and we expect our integration to have an immediate impact on their operations.

Urgent.ly, the leading global, digital roadside assistance platform, today announced their upcoming integration with Towbook, the leading cloud-based towing software. Roadside assistance and towing professionals will now be able to accept and manage Urgent.ly jobs on the Towbook platform. Benefits of the integration include improved job management, administrative savings, and enhanced communications for service providers and improved ETAs and ATAs for Urgent.ly customers.

Urgent.ly reinvented the global roadside assistance industry by providing the quickest, safest and most innovative roadside assistance solution. Urgent.ly empowers stranded drivers with 2x faster on-site times, real-time tracking and status updates, eliminating much of the anxiety associated with the traditional analog roadside experience. By delivering complete visibility to partners in real-time and actionable insights from rich data, Urgent.ly increases customer satisfaction, improves customer retention and lowers the overall costs of managing roadside programs.

Towbook rose quickly to become the unquestioned leader in towing management software solutions. With over 1 million jobs processed through the software monthly, Towbook is transforming the way roadside assistance and towing professionals run their business by allowing companies to manage service requests from multiple channels with a single toolset. The program empowers towing companies to easily manage dispatching, invoicing, vehicle inventory and impounds, liens, auctions and more - all through an easy-to-use web-based system accessible on desktop, Android and iOS.

Both Urgent.ly and Towbook are dedicated to recognizing roadside assistance and towing professionals as key stakeholders and to helping them grow their business with better products, processes and systems. The collaboration between the two leading innovators will provide more efficient, transparent, and seamless service for industry partners, towing professionals, and end customers alike.

“We’re extremely excited to have Urgent.ly join our family of integration partners,” said Dan Smith, CEO and Founder of Towbook Management Software. “Many of our customers work for Urgent.ly today, and we expect our integration to have an immediate impact on their operations.”

“A founding tenant of our mission - to reinvent the global roadside assistance industry - has been to focus on how we can help the service provider grow and better manage their business. We built the Urgent.ly platform with that in mind,” said Urgent.ly CEO and Co-Founder Chris Spanos. “Partnering and integrating with Towbook helps us with this objective and will result in more high quality business for their customers and, ultimately, faster, better service for motorists in need of help.”

About Urgent.ly
Urgent.ly’s Roadside as a Service™, the only global digital roadside assistance platform, continues to reimagine the roadside assistance industry to the benefit of global brands, roadside assistance professionals, and consumers. Urgent.ly’s solution delivers the quickest, safest and most innovative roadside assistance service, products and technology by combining location-based services, real-time data, AI and machine-to-machine communication. Urgent.ly’s platform powers roadside assistance solutions in North America, Europe and Asia for leading brands across the automotive, insurance, telematics and other transportation-focused verticals. For more information, visit http://www.geturgently.com or contact media(at)urgent.ly.

About Towbook
Towbook is the unquestioned leader in cloud-based towing software. Towbook Management Software is headquartered in Michigan and has provided cloud-based towing software for over 8 years. With the industry’s most advanced and flexible software, Towbook supports all types of towing and recovery operations. At Towbook, we take great pride in having the industry’s best customer support 24/7/365. Free Trial, Free Setup, Free Support. With Towbook, you get a 30 Day free trial, plus free setup and support and there are no contracts.

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Arthur Schleifer
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