Virtual agents and chatbots are ideal for supporting digital customers and employees with a reliable and consistent self-service option that also helps reduce support costs and improve efficiency.
LONDON (PRWEB) January 25, 2018
Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, was recently named ‘Best Self-Service Solutions Provider 2017’ in Corporate Vision Magazine’s UK Corporate Excellence Awards 2017. Winners were officially announced in early 2018.
Now in its third year, the UK Corporate Excellence Awards programme recognises the very best from across the UK’s vibrant and ever evolving business market. Nominees undergo a thorough research process followed by a detailed review by the judges before the winners are chosen.
“Every organisation is going through a digital transformation, particularly in regard to their customer and employee experiences,” says Liam Ryan, Sales Director at Creative Virtual. “Virtual agents and chatbots are ideal for supporting digital customers and employees with a reliable and consistent self-service option that also helps reduce support costs and improve efficiency.”
Creative Virtual offers a suite of Smart Help solutions that enable seamless, fully-integrated, end-to-end support across contact channels both for customers and employees. Their V-Person™ virtual agents and chatbots use a hybrid approach to learning that combines artificial intelligence (AI) and self-learning with human curation of content, an approach recommended as best practice by industry experts and analysts. This hybrid approach gives organisations a predictable and reliable self-service tool. It allows the systems to continually improve while also enabling companies to maintain control over the responses and comply with both internal and industry regulations.
Visit the Creative Virtual website to learn more about their award-winning self-service solutions and how they can be implemented to support both customers and employees.
ABOUT CREATIVE VIRTUAL
Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, BT, HSBC, Chase and InterContinental Hotels Group rely on our award-winning V-Person™ technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.
Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, knowledge management and business intelligence platform empowers organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre, service desk, live chat and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.
Creative Virtual is headquartered in the United Kingdom with operations in the United States, Australia, New Zealand, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at http://www.creativevirtual.com.