The addition of the Chief Experience Officer is the natural next step in eMDs transformational journey to becoming truly customer-centric
AUSTIN, Texas (PRWEB) January 26, 2018
eMDs, a leading provider of ambulatory electronic health records (EHR), practice management (PM) software, revenue cycle management services (RCM), and credentialing services, today announced the appointment of Scott Rongo to its newly created role of Chief Experience Officer. The position will play a pivotal role as the company looks to scale operations and expand customer success programs during this time of high growth.
Rongo, reporting to the CEO, will lead the company’s customer strategy and execution. His mandate will be to design, orchestrate, and improve customer experiences across eMDs complex range of customer interactions - helping eMDs continue to improve customer satisfaction and retention, accelerate growth, and focus priorities for an ever-changing competitive environment.
“The addition of the Chief Experience Officer is the natural next step in eMDs transformational journey to becoming truly customer-centric,” commented Derek Pickell, eMDs CEO. “One of our key goals, and my personal commitment since the day I joined the company, is to continually improve our customer satisfaction and retention. Scott’s top priority will be to ensure eMDs delivers optimal value and a unified experience across the entire customer journey for the company’s 60,000+ customers.”
“eMDs is at an ideal stage for me to step in as Chief Experience Officer. As the company continues to expand, I look forward to creating great customer outcomes while driving high customer retention and growth,” Rongo said. “One of the things that really excites me about eMDs is the sheer momentum of innovative additions to the company’s portfolio — including a new web-based suite of EHR/PM solutions built from the ground up to minimize complexity and maximize ease of use, customized revenue cycle and credentialing services that drive revenue and reduce provider headaches, plus much more — all of which are driving more value for our customers.”
Scott most recently worked at ACTIVE Network as the Vice President of Global Sales & Account Management. Prior to his move to Active Network, Scott had been consulting with Physicians and Health Systems on innovative technology and service solutions for over 15 years. He started his career with a value added reseller in Indianapolis, IN focused on Practice Management and ancillary systems for independent providers. In 2006, Scott joined McKesson where he would eventually be a senior sales and business leader within the Business Performance Services (BPS) division driving customer success and consistently exceeding bookings, revenue and profitability metrics year over year.
eMDs is a leading provider of healthy solutions for healthy patients and healthy practices. We offer integrated electronic health records, practice management software, revenue cycle management solutions, and credentialing services for physician practices and enterprises. Founded by physicians, the company is an industry leader for usable, connected software that enables physician productivity and a superior clinical experience. eMDs software has received top rankings in physician and industry surveys including those conducted by the American Academy of Family Physicians’ Family Practice Management, AmericanEHR™ Partners, MedScape®, and Black Book®. For more information, please visit http://www.emds.com.