This is a fantastic endorsement of FCM’s approach to delivering exceptional customer service and industry-leading technology
LONDON (PRWEB UK) 31 January 2018
Global travel management company, FCM Travel Solutions, has triumphed at the prestigious 2018 UK Business Travel Awards winning Best Travel Management Company (annual UK sales over £200M).
Organised in conjunction with Buying Business Travel Magazine, the Business Travel Awards recognise and celebrate the achievements of the travel industry’s leading businesses, teams and individuals, who have performed outstandingly in their chosen field over the last 12 months.
Each year categories are carefully chosen to reflect the range of areas and skills that lie at the heart of a successful travel firm or department. The independent panel of judges, made up primarily of business travel buyers, devote a considerable amount of their valuable time, to review and mark each entry in order to identify those worthy of winning one of these highly valued awards.
“We are absolutely thrilled and incredible proud to win this award. It’s a tremendous achievement as the Business Travel Awards is such a prestigious programme and the judging process is very rigorous and totally impartial,” said Jo Greenfield, UK General Manager, FCM Travel Solutions. “Winning Best Travel Management Company is a fantastic endorsement of FCM’s approach to delivering exceptional customer service, our industry-leading technology and the commitment and expertise of our people.”
FCM’s entry for Best Travel Management Company focussed on the company’s innovative approach to pioneering new technology and investment in transforming products and processes over the last 12 months in order to flex with the needs of FCM clients – managers, bookers and travellers – whilst staying true to FCM’s ethos of delivering exceptionally personal customer service.
Technology launched over the last year by FCM includes Sam, a highly interactive, travel-savvy “Smart Assistant for Mobile". Sam is designed to simplify life for corporate travellers by blending the artificial intelligence of a chatbot with the expertise of a real FCM travel consultant to deliver personalized, relevant information to business travellers’ mobile devices.
In addition, FCM has also invested heavily in the development of FCM Connect, an innovative, next-generation suite of interconnected business travel tools to create a complete travel resource that transforms the user’s experience, whether booker, traveller or manager.
Commenting on FCM’s winning submission the judges said: “FCM Travel Solutions is a company really embracing change, with a massive investment in people and technology, while remaining totally customer focused.”
The award was presented at a gala ceremony on 22 January 2018 at the JW Marriott Grosvenor House in London.
FCM Travel Solutions is the business travel partner of choice for large national, multinational and global corporations. We are an award-winning global corporate travel management company ranking as one of the top five by size around the world. We operate a global network which spans more than 90 countries, employing over 6000 people. FCM is transforming the business of travel through our empowered and accountable people who deliver 24/7 service and are available either online or offline. Leveraging FCM's negotiating strength and supplier relationships in conjunction with our tailored business travel programs, our expertise delivers more for our clients where it matters most to them.