Kennebunk, Maine (PRWEB) January 30, 2018
Representatives with Crescent Harbor Lighting (http://www.crescentharbor.com) announced today that the company is now offering easy returns to its customers.
Tim Fossett, president and spokesperson for Crescent Harbor Lighting, which is the online arm of The Lighthouse, a family-owned lighting company founded in 1972, explained that Crescent Harbor offers an extremely competitive return policy.
“If for any reason you would like to return the fixture(s) you ordered, you can do so with no restocking charge, minus the cost of free shipping as well as return shipping to us, provided the fixture is in resalable condition and is in its original condition and original packaging,” Fossett said.”
Returns, Fossett noted, must be made within 21 days of receipt of the item. Crescent Harbor, according to Fossett, will only deduct the original shipping and handling fees incurred during the original shipment. In addition, return shipping is the responsibility of the purchaser, unless the item is defective or damaged, in which case Crescent Harbor will pay the return shipping fees.
“If you receive a damaged package please make a note of this when the driver delivers the package,” Fossett stressed, before adding, “Contact us regarding the damaged fixture and please make sure to retain the packaging as this will be required in order to make a freight claim with the shipping company. Without the original packaging we will not be able to replace the damaged fixture.”
The company spokesman went on to advise customers to inspect all packages thoroughly when they are delivered and open the packaging with-in 24 hours of receiving the item to ensure that there is no internal damage.
“Please note that we have 10 business days to make freight claims for damaged items and thus need to be notified of any damaged items as soon as possible,” Fossett pointed out. “Any damaged item reported outside the 10-day period may not be eligible to be replaced.”
Crescent Harbor, however, will not accept returns that have been installed or are no longer in the original packaging. If the item was direct-shipped from the manufacturer, customers should ship the item directly back to Crescent Harbor as its manufacturer partners will not accept returns and therefore the company may not be able to issue customers credit for these items.
“If anyone wants to return an item, please contact us immediately at customerservice(at)crescentharbor(dot)com for the issuance of a Return Merchandise Authorization and package the item and all related components in the original packaging for return to our showroom.
Crescent Harbor Lighting is the online arm of The Lighthouse, a family-owned lighting company founded in 1972.
The company specializes in a high-touch customer service approach to retailing lighting fixtures, ceiling fans and other related items.
88 York Street
US Route One
Kennebunk, Maine, 04043
Toll Free Phone: 1-888-355-9525
Local Phone: 1-207-985-3535
Source: Crescent Harbor Lighting