2017 was a great year for us when it came to incremental improvements. Thanks to our sales representatives and our customer survey program, we’ve been able to develop an excellent system for gathering, analyzing, and acting on the feedback that we get from out clients.
FARMINGDALE, NEW YORK (PRWEB) February 13, 2018
Since 2015, NutraScience Labs has been devoted to a set of core values that emphasize customer satisfaction, quality service, and transparent communication above all else. Building on these core values has allowed the firm to further establish itself among the nation’s foremost dietary supplement contract manufacturers.
Consistently, the NutraScience Labs team cites customer feedback as one of the most vital catalysts for change and improvement.
“2017 was a great year for us when it came to incremental improvements,” said Vice President of Sales, Blayney McEneaney. He went on the add, “Thanks to our sales representatives and our customer survey program, we’ve been able to develop an excellent system for gathering, analyzing, and acting on the feedback that we get from our clients. As we continue to build on the organization’s strong foundations and come into our own, we’re finding that some of the most significant and impactful changes we’ve made have come in the form of small, incremental improvements - improvements that we wouldn’t have been able to make if not for these regular insights.”
Thus far, the firm’s commitment to steady growth and feedback-driven changes has continued to prove effective. Among “Returning Customers,” the firm has maintained an overall satisfaction rating of nearly 90%, with 61% of all “Returning Customer” respondents indicating that they were “Very Satisfied” with the manufacturer’s overall performance.
Among “New Customers,” overall satisfaction rating jumps to nearly 93%, with a noteworthy 76% of all “New Customer” respondents indicating that they were “Very Satisfied” with NutraScience Labs’ overall performance.
As Vincent Tricarico, the firm’s Vice President of Contract Manufacturing pointed out, “This year the team did a phenomenal job of maintaining focus, anticipating, meeting, and in many instances exceeding customers’ needs. Across the board, we were able to successfully recognize which factors we had the power to improve - and we ran with that.” Mr. Tricarico went on to add, “This year we found so many new ways to improve the services and value that we can offer our customers. Over the course of 2017 we were able to grow our team, enhance our customer service experience, refine our internal SOPs [standard operating procedures], and so much more – all while continuing to manufacture the highest quality supplements possible for our customers.”
Despite the year-long emphasis on customer experience and organizational improvements, NutraScience Labs still found time to give back. During 2017, the firm participated in and organized a number of events tied to both local and national charities including an Island Harvest Food Drive, which resulted in more than 500 pounds of donations and nearly as many meals for local families in need, and a fundraiser for the Wounded Warrior, which resulted in just over $1,000 in donated funds that went towards serving those have served our country.
“The organization has high hopes for 2018,” said Mr. Tricarico. “Along with maintaining the momentum we’ve developed, our plan is to continue to increase customer satisfaction by means of strategic partnerships and other emerging opportunities. At the end of the day, we’re dedicated to doing whatever it takes to provide our customers with the best service and the best products possible.”
About NutraScience Labs Inc.
NutraScience Labs, Inc., a subsidiary of Twinlab Consolidated Holdings, Inc. (OTCPK: TLCC), helps dietary supplement companies bring high-quality formulations to market by delivering best-in-class turnkey contract manufacturing services. Headquartered in Farmingdale, NY, the Firm offers outstanding customer service, competitive pricing, rapid product lead times, and exceptional vitamins and supplements that are custom manufactured in GMP-Certified facilities located on the east and west coast. Visit our website or call (855) 492-7388 to speak to one of our knowledgeable representatives 24/7/365.
Forward Looking Statements
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