Knoah Solutions Adds Guatemala To Its Nearshore Offerings

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Expansion allows more options for Knoah’s growing customer base

Knoah Solutions

Knoah Solutions, Inc.

We are seeing tremendous growth and success in our Honduras operation and view expansion into Guatemala as a great next step for Knoah.

Knoah Solutions, Inc., a global business process outsourcing company, today announced they have expanded their global footprint with an additional nearshore facility in Guatemala City, Guatemala.

Expanding to Guatemala City will allow Knoah to offer its clients additional cost-effective benefits in the region and in the same time zone as their U.S. customers. Guatemala provides an important advantage being the largest and youngest economically active labor force in Central America. It boasts a substantial pool of skilled, bilingual employees with higher education and culture oriented toward customer service.

“We are seeing tremendous growth and success in our Honduras operations and view expansion into Guatemala as a great next step for Knoah,” said Sri Myneni, CEO, and co-founder of Knoah Solutions. “The costs, culture, and labor skillsets are very similar, and that makes us confident that this expansion will be equally successful. We will be delivering our 16+ years of proven experience in building state-of-the-art customer engagement centers with advanced technology and operational practices.”

Knoah will be hiring for several hundred contact center positions over the next 12 months with the majority of openings focusing on omnichannel (including voice, social, and digital channels) customer experience delivery and language interpretation skills in addition to management and support positions.

About Knoah Solutions:
Whether you are a Fortune 500 company or a small to medium-sized business, our global BPO services create memorable experiences that matter to your brand. RightENGAGE, our customizable and flexible, multichannel customer engagement solution helps you meet the needs and challenges of each of your customers through traditional and digital channels. TotalAssurance, our award-winning performance improvement solution, allows you to uncover factors that are affecting the quality of your customer interactions. And it is all powered by our proprietary workforce optimization tool, KnoahsARK. We have the adaptability that big companies can’t provide and a level of competency and scale that smaller companies can’t deliver on. Our innovative and consultative approach has repeatedly earned us awards and recognition from independent review bodies such as IAOP, Everest Group, and Gartner. For more information about Knoah Solutions, visit http://www.knoah.com.

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Tammy Weinstein
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