LOS ANGELES (PRWEB) February 07, 2018
Monet Software, a pioneer in Workforce Optimization in the Cloud, announced today that its WFO solution Monet WFO received the 2017 Cloud Computing Excellence Award from TMC.
The Cloud Computing Excellence Award, presented by Cloud Computing magazine, recognizes companies that have most effectively leveraged cloud computing in their efforts to bring new, differentiated offerings to market.
Monet WFO, Workforce Optimization in the Cloud is a complete suite for contact centers and help desks to automate workforce management, quality management and performance analytics.
The system creates efficient schedules for incoming omnichannel volumes, tracks key metrics in accordance with a company’s business goals, and monitors quality, training and compliance, in a single integrated platform.
“Monet Software was the very first to offer a true multi-tenant cloud WFM solution. Today, we are the industry’s cloud leader, and we continue to enhance our suite with new technologies such as Monet WFM for Salesforce”, said Chuck Ciarlo, Monet CEO. “This award is the acknowledgment that Monet WFO makes a real difference for contact centers and help desks to deliver a better customer service experience while reducing operational costs."
“Recognizing leaders in the advancement of cloud computing, TMC is proud to announce Monet WFO Suite as a recipient of the seventh Annual Cloud Computing Excellence Award,” said Rich Tehrani, CEO, TMC. “Monet Software is being honored for their achievement in bringing innovation and excellence to the market, while leveraging the latest technology trends.”
About Monet Software
Monet Software is a global provider of workforce optimization software solutions for contact centers and helpdesks. Monet’s cloud-based solution is an affordable and easy to use workforce optimization software solution, which includes workforce management, call recording, quality assurance, and performance management.
Contact centers and helpdesks will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software.
For more information about Monet Software, please call 310-207-6800 or go to http://www.monetsoftware.com
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Monet Software Contact:
Marketing & Communication Manager
310-207-6800, ext. 296
203-852-6800, ext. 139