State Collection Service Names New Company President

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Grandson of company founder poised to lead organization

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Maintaining our strong culture of family values, community involvement, and industry leadership while ensuring our clients and their patients always receive the best possible service are at the core of my goals as I begin in this new role.

State Collection Service, Inc., a full-service accounts receivable management solutions provider, is extremely pleased to announce the naming of Timothy B. (Tim) Haag as the company’s new President, making him the third generation to lead the organization. He will begin in his new role on April 2, 2018.

Haag, grandson of State Collection Service founder, Hilding Haag, a Swedish immigrant, has been with the company since 2009, starting out as a Sales Executive and quickly taking on the role of Director of Client Services. In 2015, he was promoted to Vice President of Support Services.

Haag has played a pivotal role in State Collection Service’s exceptional growth over the nearly 10 years he was been with the company. During his tenure, the company has implemented cutting-edge technology solutions, continued its commitment to helping consumers around the country, and enhanced its reputation for being a premier receivables partner to healthcare providers around the United States. State Collection Service currently employs over 600 individuals, providing revenue cycle services to over 300 healthcare facilities around the country.

“I am excited to continue serving our employees and clients in a new capacity and I am proud to be the torchbearer of my family’s legacy,” said Haag. “Becoming President of a company my grandparents started almost seven decades ago is an awesome responsibility and one that I do not take lightly. Maintaining our strong culture of family values, community involvement, and industry leadership while ensuring our clients and their patients always receive the best possible service are at the core of my goals as I begin in this new role,” he continued.

“Tim’s passion for doing what is right for our clients, our employees, and this company are evident to anyone who spends just a little bit of time with him. Helping consumers is how my father viewed his role when he started this company and I know Tim sees his place in this organization in the same way," said Chairman and CEO, Tom Haag. “I am so proud of everything Tim has accomplished so far in his time at State Collection Service and cannot wait to see everything he will do in the coming years.”

Current State Collection Service President, Terry Armstrong, shared, “Tim has proven himself time and again to be a strong leader with the ability to execute his vision for the company. His passion and many accomplishments position him well to lead the next phase of State Collection Service’s growth and success.” With State Collection Service since 2011, Armstrong has been critical to the company’s upward growth trajectory and increasing market dominance. He will retain an advisory position with State after his retirement at the end of the first quarter.

“I cannot thank Terry enough for the guidance and support he has provided me in his time at State – his experience, knowledge, and patience have been instrumental in preparing me to lead the company,” Haag expressed.

Haag holds a Credit and Collection Compliance Officer designation from ACA International and is very involved with the association. Additionally, he is on the Board of Directors of the Great Lakes Credit and Collection Association, currently serving as President-Elect. Haag was awarded the ACA International Kurt Swersky Leadership Award in 2013 and was recognized as one of Madison’s 40 outstanding professionals under 40 by InBusiness Magazine in 2015. He was also closely involved with helping State Collection Service win the 2014 Wisconsin Family Business of the Year Award as well as being named to the Inc. 5000 list of America’s fastest growing private companies (2015, 2017). One of his most-recent accomplishments is helping the company remain one of the country’s Best Places to Work in Call Centers for the second year in a row (2016, 2017).

Haag holds a degree in Business Management from Northern Michigan University and has been involved in various aspects of the ARM industry for nearly 20 years.

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Mona Sen
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