Combining AI and smart messaging allows our enterprise customers to automate repetitive tasks offering both higher agent productivity as well as improved real time agent-based customer care.
(PRWEB) February 14, 2018
“We’re very excited to partner with Sundown.ai”, said AJ Cahill, WEBTEXT CEO. “Combining AI and smart messaging allows our enterprise customers to automate repetitive tasks offering both higher agent productivity as well as improved real time agent-based customer care.”
“Partnering with WEBTEXT gives us access to the industry’s leading contact center and CRM platforms”, said Fabio Cardenas, CEO, Sundown.ai, “and will accelerate deployment of Chloe, our proprietary self-learning AI solution, which greatly improves customer care as well as reduces costs”.
Chloe, Sundown.ai’s solution, will provide automated self-service via WEBTEXT and can be used to assist agents via suggested replies. By using customized answers in real time via automated smart messaging, companies will be able to provide timely resolutions to customer requests. In addition, WEBTEXT will be able to leverage Chloe’s rating AI, a machine learning algorithm trained on prior survey results, to generate rating predictions of new customer chats. The rating AI is an easily deployable, intelligent real time AI analytics engine for all messages sent via WEBTEXT.
WEBTEXT is the leading messaging CPaaS (Communications Platform as a Service) for contact center and CRM. WEBTEXT award winning and patent protected solutions are integrated with approx. 80% of all contact center and CRM platforms on the market, including, Cisco, Avaya, Amazon, Oracle, Salesforce and Genesys. WEBTEXT has the industry’s largest product specific messaging API library that supports over 43 platforms with over 100 unique software integrations. WEBTEXT global network of gateways delivers secure feature-rich messaging. No other CPaaS offers as many platform and product specific turnkey messaging integrations as WEBTEXT. WEBTEXT customers include government and Fortune 2000, as well as large and small enterprise. Learn more at http://www.webtext.com
Sundown.ai, a Cisco and Avaya technology partner, builds Artificial Intelligence applications that are powered by NLP, graph algorithms, and machine learning. They automate human repetitive tasks via existing business suites to help companies grow. Chloe, a self-learning AI system, provides companies with business solutions to reduce costs, boost productivity and increase customer satisfaction. Custom integrations are available via an API. Learn more at http://www.sundown.ai.