CallTrackingMetrics Releases New Softphone Interface in Preparation for Enterprise Connect

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CallTrackingMetrics will showcase new Softphone UI for increased agent productivity at Enterprise Connect in Orlando.

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We continue to see growing demand for a comprehensive Softphone that allows users to stay in a single application—whether it’s their CRM, customer service software, or CallTrackingMetrics.

CallTrackingMetrics, a leading provider of UCaaS solutions, will introduce an enhanced Softphone User Interface at Enterprise Connect 2018, the industry’s leading event for communication technologies. Located at booth #1639, CallTrackingMetrics will offer short product demonstrations featuring the new Softphone, which gives agents the ability to connect with customers more efficiently.

Using an intuitive, streamlined interface, call center agents can connect with recent contacts quickly and access full features of the Call Log, such as caller profile and marketing attribution data, directly inside the Softphone display. Additionally, the new mobile-friendly interface provides remote support capabilities for agents on-the-go.    

“We continue to see growing demand for a comprehensive Softphone that allows users to stay in a single application—whether it’s their CRM, customer service software, or CallTrackingMetrics. With our unified Softphone interface, users have access to rich caller profile and attribution data at their fingertips. When coupled with our Salesforce and Zendesk integrations, companies are seeing unmatched productivity,” states Todd Fisher, CEO of CallTrackingMetrics.

During Enterprise Connect, CallTrackingMetrics’ integrations with Salesforce, Zendesk, and Shopify will also be highlighted at their booth, along with their full suite of call tracking & automation tools such as custom triggers, click-to-call forms, smart routing, and auto dial for calls and text messages.

As an added benefit to Enterprise Connect attendees, CallTrackingMetrics is providing a 14-day free trial of its call tracking and automation platform, and the chance to win a new Apple Watch 3 to attendees who receive a live demonstration at booth #1639.

About CallTrackingMetrics:
CallTrackingMetrics’s award-winning call tracking and automation software provides thousands of businesses around the world the tools they need to track, manage, and optimize their phone calls so they can increase conversions. From understanding what advertising campaigns are generating phone calls to managing calls for their contact center, CallTrackingMetrics allows businesses to transform phone communication into powerful intelligence for their organization. To learn more about CallTrackingMetrics, visit CallTrackingMetrics.com or call 800-577-1872.

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Erika Rollins
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