EnergySavvy's solution will help our customers easily identify the right energy-efficiency programs and offers for their home and lifestyle.
Seattle, WA (PRWEB) February 27, 2018
EnergySavvy, the premiere provider of Utility Customer Experience solutions, and Snohomish County Public Utility District (the PUD), a public utility serving 345,000 electric customers and about 20,000 water customers in Washington state, have announced the launch this month of the PUD's new Home Energy Profile, an online assessment tool that helps customers find ways to save energy in their homes.
Powered by EnergySavvy, the Home Energy Profile guides customers through a quick and easy visual questionnaire about their home and generates a personalized energy-use report with recommendations highlighting PUD programs and services that could benefit them, as well as low-cost and no-cost tips for increasing energy efficiency and savings. With this new tool, customers can save their free profile online and return to it any time, with no account information required, and they can also sign up for tips by email to help them achieve their energy-saving goals. For customers who prefer it, a print version of the questionnaire is also available.
"The PUD strives to be a very helpful community energy partner to our customers. Self-service tools like the Home Energy Profile are part of our delivering on that promise," said George Pohndorf, PUD Senior Manager, Energy Services. "EnergySavvy's solution will help our customers easily identify the right energy-efficiency programs and offers for their home and lifestyle."
"EnergySavvy's solutions enable the PUD to offer personalized energy recommendations from any smartphone, tablet, or computer that are 24/7 and self-service––as well as an easy path to take action on those recommendations. This will help improve the customer experience and, ultimately, increase both customer satisfaction and energy efficiency," said Scott Case COO of EnergySavvy. "And impressively, the entire project was signed, kicked-off and launched successfully in less than 90 days."
Through analytics-driven personalization, innovative customer engagement, and automated program delivery, EnergySavvy delivers the utility industry's only purpose-built, cloud-based, utility customer experience (UCX) platform. By addressing the unique challenges of the utility customer journey––from new move-ins, to service alerts, to value-added energy efficiency––EnergySavvy's UCX suite works with any data or system, and delivers customer personalization that is quicker to implement and more affordable than large CIS, CRM, or Marketing systems. More than 30 utilities and state programs across the U.S. rely on EnergySavvy to enable their own transformation in the modern, digital customer era.
Learn more at: http://www.energysavvy.com.