AetherPal Joins IBM MaaS360 Community on IBM Security App Exchange

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AetherPal Mobile Support now part of collaborative development to enhance mobile productivity

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AetherPal is excited to join the IBM MaaS360 Partner Ecosystem to bring an integrated solution to our customers. The solution seamlessly delivers users the reliable and secure mobile productivity they want, while providing enterprises with the visibility, support, security, and control they need.

AetherPal, a leader in Mobile Support software, today launched AetherPal Mobile Support which integrates Remote Support and GuideMe® with IBM MaaS360 with Watson unified endpoint management technology to enable customers to increase productivity, reduce downtime, and efficiently scale their mobile deployments.

AetherPal Mobile Support includes Remote Support and GuideMe®. Remote Support enables enterprises to easily scale and support their mobile with remote control, troubleshooting, and remediation, which significantly increases user uptime and satisfaction. GuideMe® enables enterprises to drive adoption and utilization of enterprise apps with contextual mobile training.

The new application is freely available to the security community through IBM Security App Exchange, a marketplace where developers across the industry can share applications based on IBM Security technologies. As threats are evolving faster than ever, collaborative development amongst the security community will help organizations adapt quickly and speed innovation in the fight against cybercrime.

AetherPal Mobile Support will integrate with MaaS360, which helps global organizations of all sizes across all industries manage and secure endpoints, end-users, and everything in between from a single unified platform. The new AetherPal Mobile Support and MaaS360 integration allows AetherPal and IBM customers to easily deploy and configure AetherPal to devices for one-touch enrollment and easily launch a remote-control session from the MaaS360 portal for seamless device support.

"AetherPal is excited to join the IBM MaaS360 with Watson Partner Ecosystem and bring an integrated solution to our customers. The combined solution seamlessly delivers mobile users the reliable and secure mobile productivity they want, while providing enterprises with the visibility, support, security, and control they need." Mitch Berk, VP of Products, AetherPal.

About AetherPal
AetherPal helps enterprises drive app adoption and usage through in-app mobile learning and keeps their apps running with remote control, so that enterprises can efficiently and reliably scale their businesses on mobile.

AetherPal's Mobile Support includes:

  • GuideMe®, which enables enterprises to drive adoption and utilization of apps with contextual on-device training. GuideMe makes training, adoption, and usage of enterprise apps effortless with through pictorial Guides and contextual in-app LiveGuides, for any app, with no SDK or integration required.
  • Remote Support, which makes supporting mobile devices and applications effortless. Remote Support provides your IT staff with real-time remote control, visibility, and access to mobile devices, helping to improve productivity and efficiency, while reducing downtime. Remote Support boosts IT and mobile worker productivity by quickly and securely connecting to devices to troubleshoot and resolve device, network, or app issues.

AetherPal customers deploy Mobile Support software on more than 45 million mobile devices helping mobilize their business processes while minimizing infrastructure costs.

AetherPal is backed by New Venture Partners and PJC.

About IBM Security
IBM Security offers one of the most advanced and integrated portfolios of enterprise security products and services. The portfolio, supported by world-renowned IBM X-Force® research, enables organizations to effectively manage risk and defend against emerging threats. IBM operates one of the world's broadest security research, development and delivery organizations, monitors 35 billion security events per day in more than 130 countries, and has been granted more than 8,000 security patents worldwide. For more information, please check, follow @ibmsecurity on Twitter or visit the IBM Security Intelligence blog.

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Mitch Berk
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