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Fort Worth insurer is lauded for its innovative use of Technology.

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I am incredibly proud of the Teams who worked tirelessly and with passion to support our Agents and Customers...

USHEALTH Group, Inc. was presented with a Gold Stevie® Award and a Silver Stevie® Award during the 12th annual Stevie Awards for Sales & Customer Service.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes seven of the world’s leading business awards programs, also including the prestigious American Business AwardsSM and International Business Awards®.

The awards were presented to honorees during a gala banquet on Friday, February 23 at Caesars Palace in Las Vegas, NV. More than 600 executives from the U.S.A. and several other nations attended.

More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Entries were considered in 89 categories for customer service and contact center achievements.

USHEALTH Group, Inc. earned the Gold Stevie® Award for Best Use of Technology in Customer Service and a Silver Stevie® Award for Innovation in Customer Service. The Awards recognized the company’s efforts to provide its Customer Service Representatives with a panoramic view of the complete portfolio of insurance products selected by a customer. Because many of a customer’s product selections may be inter-dependent, in the way they pay claims, it became important for CSRs to have a complete view of all products in order to provide customers with the best service and advice possible, especially during a period of exponential growth for the company. To accomplish this task, USHEALTH developed its own proprietary Customer Relations Management system, appropriately nicknamed “OZ”. Using OZ, Customer Service Representatives have an expansive view of the customer’s world thus, enabling the provision of truly World-Class Customer Support.

“I am incredibly proud of the Teams who worked tirelessly and with passion to support our Agents and Customers in a time of rapid growth at USHEALTH Group,” said USHG's Vice President of Customer Service, Patty Lewis.

“These awards provide external verification that the direction our company has taken and the efforts of our employees has not gone unnoticed,” said USHEALTH Group, Inc.’s President and CEO, Troy McQuagge. “Our company is poised for even more growth in 2018 and I am confident in our ability to successfully manage company growth while maintaining high levels of service to our customers.”

“All of our Stevie Award winners should be proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of our public recognition,” said Stevie Awards president Michael Gallagher.

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at

About USHEALTH Group, Inc.
USHEALTH Group, Inc. is an insurance holding company based in Ft. Worth, Texas focused on providing innovative health coverage for self-employed individuals and small business owners. The goal of USHEALTH is to combine the talents of its employees and agents to market competitive and profitable insurance products, while providing superior customer service in every aspect of the company’s operations.

About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at

Sponsors of the 12th annual Stevie Awards for Sales & Customer Service include HCL Financial Services, Rant & Rave, Sales Partnerships, Inc. and ValueSelling Associates, Inc.

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Bill Shelton
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