“This is our third consecutive year being recognized as the Best of Print & Digital, which absolutely validates our strategic focus on customer loyalty.” - John Falconetti, Chairman and CEO of Drummond.
JACKSONVILLE, Fla. (PRWEB) March 07, 2018
The Best of Print & Digital® is an annual, objectively measured third-party program that identifies companies which have achieved the highest level of customer loyalty over the last year. Drummond is one of only three companies in the industry to win this honor in 2016, 2017, and 2018.
Drummond, a print and digital communication services company that helps their clients optimize the branded materials supply chain, announces recognition received as an Award Winner of the 2018 Best of Print & Digital® program. The company increased its already stellar customer loyalty rating by almost 12% year-over-year, with a score that is approaching five times higher than the industry average NPS score.
The Best of Print & Digital® is an annual program that identifies which companies have provided the highest service delivery to their customers over the last year through independent survey research performed by Butler Street Research, in conjunction with NAPCO Media, Printing Impressions, and Print+Promo, for the print and digital industry. The program is based on the Net Promoter System®, and only the very top companies in the industry are able to achieve this distinction.
“This is our third consecutive year being recognized as the Best of Print & Digital, which absolutely validates our strategic focus on customer loyalty.” stated John Falconetti, Chairman and CEO of Drummond. “Our culture centers on understanding the needs of our customers and ensuring that everyone in the company places the highest priority on exceeding the customer’s expectations.”
Mike Jacoutot, Butler Street’s founder and managing partner shared, “This year’s winners are clearly the best of the best in the industry. Out of the tens of thousands of print and digital companies in the United States, these firms have proven the difference that exceptional customer experience makes and as a result, are poised for increased client loyalty and future profitable growth.”
Drummond helps their clients optimize the workflow involved in creating, ordering, printing, and distributing branded materials while providing innovative, measurable, and sustainable improvements. Drummond is an industry leader in Lean Manufacturing and Six Sigma strategies, coupled with value design. To learn more about Drummond’s innovative approach that focuses on sustained, quantifiable savings for clients visit http://www.drummondpress.com. Drummond is a privately held company headquartered in Jacksonville, FL.
"Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc."