Mike is a world class operator and executive who embodies our values of serve, lead, finish and I deeply value his insight, business acumen, and leadership expertise.
BIRMINGHAM, Ala. (PRWEB) March 05, 2018
Influence Health, the healthcare industry's leading consumer experience solution provider, today announced that SVP & General Manager of Customer Performance, Mike Oakman, has been promoted to the role of COO. Oakman's appointment comes at an exciting time as Influence Health accelerates the delivery of its Consumer Experience Platform (CXP) and complementary marketing managed services, having achieved 300 percent year-over-year growth.
"Since joining the company in 2015, Mike has worked relentlessly to build bridges between departments and business units to meet corporate objectives. His strong spirit of innovation, collaboration, and determination have been instrumental in helping us evolve our service business to strengthen our brand reputation and ensure a successful future for Influence Health," said Rupen Patel, CEO. "Mike is a world class operator and executive who embodies our values of serve, lead, finish and I deeply value his insight, business acumen, and leadership expertise."
Since joining the company in 2015, Oakman has had a profound impact on how Influence Health operates, which has resulted in a steady increase in both the company's Net Promoter Score and operating margins. As COO, he will continue to oversee all of the operational aspects of running and growing Influence Health's managed services business and will also spearhead operational improvements that cross cut internal functions and help the company create a vibrant ecosystem of partnerships.
"As a healthcare consumer myself, I have a deep love and admiration for the Influence Health brand, its mission and its people. I am so honored to have the pleasure of working with the leadership team to realize our aspirations for the company and look forward to working even more closely with the astute and talented leaders across the organization," said Mike Oakman, COO. "Together, we are building an exceptional business that is improving the healthcare consumer experience nationally, one hospital at a time."
Oakman is an accomplished executive who brings to the table more than 20 years of operational leadership experience, including a former COO role at SunGard, now FIS. An experienced strategic planner adept at building operating balanced scorecards, detailing McKinsey 7S models, executing Topgrading resource coaching and designing leadership training programs, he is both a designer and deliverer of customer value with proven project management, Software Development Lifecycles (SDLC) and Lean Six Sigma delivery methodologies.
About Influence Health
The Influence Health Consumer Experience Platform helps provider organizations attract and retain today's demanding consumers by making it easy and affordable for marketers to deliver personalized, multi-channel digital experiences. Since 1996, the Birmingham, Ala.-based company has helped more than 1,200 provider organizations positively influence consumer relationships in a way that is transformative to both financial and quality outcomes. For more information visit InfluenceHealth.com and follow @InfluenceHlth.