We’re continuously looking for ways to improve and provide our customers the best service and overall experience possible. Our NPS puts us in the company of world-class customer-centric organizations such as Zappos, Tesla Motors, SalesForce, and Apple.
LAS VEGAS (PRWEB) March 08, 2018
Bravo Pawn Systems, the leader in innovative SaaS point-of-sale software for pawnshops backed by world-class customer support, announced that it achieved a record-high Net Promoter Score (NPS) of 74.2. This score is just the latest in an upward trend for the Microsoft Azure cloud-based pawn software company and a testament to its dedication to customer service and on-boarding.
“Over the last eighteen months, Bravo doubled in size. This came with some growing pains in our support department. I’m incredibly proud of our leadership team, who has remained focused on providing outstanding, best-in-class support and Bravo’s NPS of 74.2 NPS is proof that we are committed this mission,” states Bravo CEO Tally Ray.
Introduced in 2013 by Fred Reichheld and developed by Bain & Company and Satmetrix, the NPS is a trusted benchmarking system that gauges customer loyalty on a scale of -100 to 100 based on third-party collected customer feedback. The NPS score of 74.2 puts Bravo well above the software and app industry’s average NPS of 28 as reported by NPS, and ahead of other B2B SaaS companies like SalesForce, Adobe, and Novell, who range in the 50s and 60s for NPS.
“We’re continuously looking for ways to improve and provide our customers the best service and overall experience possible. Our NPS puts us in the company of world-class customer-centric organizations such as Zappos, Tesla Motors, SalesForce, and Apple,” adds Ray.
With nearly 1,100 stores and counting running Bravo software across the US, Canada, Mexico, and the UK, Bravo has no plans to let its growth inhibit its superior support. As one Bravo customer remarked, “Every person I have asked for help from has been extremely knowledgeable and friendly. It is very satisfying to know I can call for help anytime.” This customer-first approach will continue to lead the company in the years to come.
Bravo Pawn Systems specializes in SaaS point-of-sale software for the pawn industry. Established in 1988, Bravo POS was designed by pawnbrokers for pawnbrokers. As the leading Microsoft Azure cloud-based pawn software system on the market, Bravo strives to enable pawnshops to grow their business by providing continually enhanced features and world-class customer service to help them compete with national big box stores. For more information, visit bravopawnsystems.com or follow us on Facebook, Twitter, LinkedIn and YouTube.