New Research From RSR: Retail’s Entire IT Spending Construct Is About To Change

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Every retailer is being forced to drastically revisit its technology strategy

It's always been love/hate... but attitudes are changing

According to RSR’s newest research on IT Spending in Retail, retailers are in a very difficult spot. On one side - the need to meet customer engagement expectations and increasing margin pressures from suppliers. On the other - investors squeezing tighter every day. The result? Nearly every retailer in business today is being forced to drastically revisit its technology strategy.

“Retailers have always had a love-hate relationship with Information Technology,” said Paula Rosenblum, Managing Partner at RSR and co-author of the report. “But attitudes are changing, and companies increasingly use information to create differentiating value to consumers. IT is fast being elevated to a strategic function within the enterprise.”

The report contains 20 charts and 27 pages of analysis. Some highlights:

  •     When it comes to opportunities, retailers seek efficiencies, but size matters. Larger retailers need completely different things – examined in detail within the report - but all are constrained by too much spend on maintenance rather than innovation.
  •     The list of opportunities where retailers would like to invest is incredibly long.
  •     High-performing retailers, what we call Retail Winners, are focused on creating a technology environment that will enable flexibility and speed, while their peers are focused on business functionality. How does that translate to spending priorities?

Download the full report to find out.


If you don’t have time to read the full report: Check out our eBook on the topic.

The report and accompanying eBook are both part of RSR Research's ongoing efforts to provide market intelligence on retail technology trends. The research is sponsored by JDA and is presented in partnership with Cathy Hotka & Associates

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steve rowen
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