Govolution, a Leader in ePayment Solutions, Announces Integration with NICE inContact CXone™ Omnichannel Routing and Interactive Voice Response

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Govolution partners with NICE inContact CXone™ Interactive Voice Response (IVR) to provide omnichannel routing and interactive voice response

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“We’re satisfying a need too long unmet in this industry, and that is simply to give contact centers access to efficient technology without the typically long and costly integration timeframe.” - Gregory Gentile, President, Govolution

Govolution, a leader in multi-channel payment technology, announced today the completion of a fully integrated contact center payment solution with NICE inContact CXone™ Interactive Voice Response (IVR), part of CXone Omnichannel Routing, that connects customer journeys across any channel by empowering agents to provide quick, personalized, and proactive service.

Govolution provides proven expertise in both payment security and call center efficiencies, backed by cloud payment-enabled IVR, seamless data-driven call transfer capabilities, and a specialized agent-assisted payment system that is available with NICE inContact CXone™ Cloud Customer Experience Platform. The add-on solution includes end-to-end workflows fully optimized to reduce call center overhead. Customer experience is improved significantly with the new turnkey offering. To date, more than 50 Govolution customers are already working within the upgraded system.

“With Govolution available to companies using CXone, contact centers can continue to streamline the customer experience for making credit card payments,” said Paul Jarman CEO of NICE inContact. “From an expedited payment experience to shorter call handle times, companies using the solution are enjoying near immediate hard cost business savings. It’s a win-win.” “Govolution is a differentiator in this space, and we are delighted to partner with NICE inContact” said Gregory Gentile, President, Govolution. “We’re satisfying a need too long unmet in this industry, and that is simply to give contact centers access to efficient technology without the typically long and costly integration timeframe.”

About Govolution and the Velocity Payment System®
Govolution is a leader in ePayment solutions, including purpose-built contact center solutions that improve customer experience and optimize agent workflows with integrated multi-channel engagement. Velocity Payment System is certified with all major payment processors in the U.S., is re-offered by many of the largest banks in the country, and provides secure payments acceptance across all customer engagement channels. Velocity Payment System is a service mark of Govolution, LLC, a wholly-owned subsidiary of First American Payment Systems, L.P. who is one of the fastest-growing payment processors in the United States, serving more than 210,000 merchants.

About NICE inContact NICE inContact is the cloud contact center software leader with the world’s No. 1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone. NICE inContact is recognized as a market leader by Gartner, Ovum, IDC, Frost & Sullivan, and DMG.

NICE inContact is part of NICE (Nasdaq: NICE), the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.

*Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see:

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Terry McHugh
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