"These awards reflect the values and mission that CareOne has become known for in the healthcare industry: A strong focus on exceeding customer expectations, a dedication to achieving the highest quality standards and always putting the customer first.”
FORT LEE, N.J. (PRWEB) March 08, 2018
CareOne, a New Jersey, Massachusetts, Connecticut, Pennsylvania, and Virginia based provider of long term care, post-acute rehabilitation, assisted living, Alzheimer’s and memory care, respite care, and LTACH services is proud to announce that CareOne CareOne at Wall, CareOne at Millbury, CareOne at Wayne, CareOne at King James, CareOne at Holmdel, CareOne at Jackson, CareOne at Valley, River Glen Health Care Center and Rehabilitation and Nursing Center at Greater Pittsburgh are the recipients of Pinnacle Quality Insight’s 2018 Customer Experience Award™. Qualifying for the award, CareOne displays a continued dedication to providing Best in Class senior healthcare services.
Tim Hodges, CareOne’s Chief Strategy Officer stated: “We are thrilled to honor these CareOne centers who achieved an outstanding milestone in service excellence. These awards reflect the values and mission that CareOne has become known for in the healthcare industry: A strong focus on exceeding customer expectations, a dedication to achieving the highest quality standards and always putting the customer first.”
In CareOne’s almost 20 year history of serving the community, Daniel E. Straus, owner and CEO, has placed a strong emphasis on ensuring that the individual needs of every patient/resident are met. Over the course of 2017, a sampling of CareOne’s patients and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate CareOne in specific categories.
Every month, CareOne gathered its real-time survey results in order to gain a better understanding of the patients/residents’s needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award™, CareOne has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each patient/resident’s experience.
About Pinnacle Quality Insight
A customer satisfaction measurement firm with 22 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.
With services that include post-hospital care, rehabilitation, assisted living, long-term care and a variety of clinical specialty programs, CareOne offers compassionate care in gracious, professionally managed centers and communities. CareOne serves thousands of patients every day and admits and discharges more than 20,000 patients every year. With more than 64 centers in New Jersey, Massachusetts, Connecticut, Pittsburgh, and Virginia, CareOne’s outstanding programs and services are conveniently located throughout the state. Interested parties can engage with CareOne on social media by following @CareOneMgt on Twitter,@careonemgt on Instagram, and CareOne Management, LLC on Facebook and LinkedIn. For more information about CareOne, please visit http://www.care-one.com